Configuration Consultant III, Enterprise Restaurants

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

• As a Configuration Consultant III, you will handle complex, high-liability restaurant implementations and serve as an escalation point for difficult customer situations.
• You will independently perform advanced MLM builds and manage intricate ToastWeb setups.
• Beyond individual project execution, you will act as a mentor to new hires, identify gaps in standard operating procedures, and proactively collaborate with cross-functional teams to improve the customer onboarding experience.
• Your day might start with a working session with a brand's corporate team to map menu

requirements

across multiple locations. You move fluidly between the technical detail and the executive conversation — one moment troubleshooting a complex menu request, the next assisting with reframing a rollout timeline for a regional VP.

You are a leader on the Technical Onboarding team. You mentor peers and serve as the primary escalation point when advanced menu challenges surface across the Enterprise deployment organization.

What you'll do

(Responsibilities)

• Reliable expert menu programming and ability to perform MLM builds with minimal oversight.
• Lead high-stakes, multi-location rollouts for Enterprise brands from design through go-live
• Lead integration frameworks that hold up across dozens or hundreds of sites
• Independently manage intricate franchisee and corporate relationships, proactively mitigating brand-level risks before they surface
• Navigate difficult customer relationships, mitigate implementation risks, and drive escalations to completion without management oversight.
• Lead cross-functional initiatives and drive project success across the Enterprise deployment organization
• Proactively identifies workflow or documentation gaps and presents viable solutions to leadership.
• Mentor peers, identify workflow gaps, and present viable solutions that scale beyond a single project

What you'll need to thrive (Requirements)

• 5+ years of combined experience in POS, technology, or SaaS
• Demonstrated experience implementing complex menu building and managing integrations
• Delivers results that meet and often exceed customers' quality expectations
• Advanced understanding of Enterprise configurations and third-party integrations
• Proven ability to own and drive cross-team escalations to resolution
• Project management strength that requires no oversight — you improve Enterprise procedures on your own initiative and complete complex, multi-phased rollouts start to finish
• A self-starter's instinct for navigating multi-unit chaos and bringing structure to it
• Confidence building cross-functional relationships and influencing successful multi-team collaboration
• Leadership by example — a scalable mindset and a consistent willingness to help peers navigate complex multi-unit configurations

What will help you stand out (Non-essential Skills/Nice to Haves)

• Experience with various customers within the Enterprise, Hotels, Sports, and Entertainment industry
• Proven experience operating in fast-paced, high-volume restaurants, hotels, sports and/or entertainment venue environments.
• Strong understanding of POS systems and restaurant operations workflows, or experience supporting multi-unit QSR or fast casual brands.
• Project management certification (PMP or CAPM)

AI at Toast

• At Toast, one of our company values is that we're hungry to build and learn.
• We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.
• We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.
• The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.
• Learn more about our benefits at https://careers.toasttab.com/toast-benefits .
• The base salary range for this role is listed below.
• The starting salary will be determined based on skills, experience, and geographic location.
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
• You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy .

Zone A

$93,000 — $149,000 USD

Zone B

$81,000 — $130,000 USD

Zone C

$73,000 — $117,000 USD

• How Toast Uses AI in its Hiring Process
• Throughout the hiring process, our goal is to get to know you.
• We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation.
• All hiring decisions are made by people.
• We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance.

Our Approach to Hybrid Working

• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
• Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.
• Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
• People Are the Secret Ingredient in Our Recipe for Success
• At Toast, our employees are our secret ingredient—when they thrive, we thrive.
• The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast.
• We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

• Toast is committed to creating an accessible and inclusive hiring process.
• As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
• If you need an accommodation to access the job application or interview process, please contact [email protected] .

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