Sr. Associate, Customer Marketing

• Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
• We're building a world-class Customer Marketing team that creates meaningful connections with the restaurant and retail operators we serve.
• This role is responsible for strategic customer communications, ensuring Toast shows up for customers in critical moments.
• You will roll up your sleeves to build, execute, and optimize multi-channel marketing programs across our core marketing tech stack, including Marketo, Pendo, and Braze.
• You'll work closely with Product and Customer Success teams to deliver an aligned customer experience.
• We are a fast-paced team dedicated to helping restaurants and retailers thrive.
• We're looking for someone who possesses a relentless growth mindset and views every new challenge as an opportunity to learn.
• If you are a hungry, curious marketer who is excited about expanding your skill set, you'll fit right in.
• You will jump into the deep end of B2B SaaS marketing, trying new tactics, learning from failures, and actively shaping how we engage with our vibrant community of customers.

A day in the life

(Responsibilities):

• Customer Relationship Management Comms at Scale: Own the strategy and execution for sensitive communications that focus on maintaining customer trust.
• Program Execution & Deployment : Build, test, and launch email, in-app, and push communication campaigns using Marketo, Pendo, and Braze, ensuring flawless execution, segmentation, and QA.
• AI-Driven Scale & Automation: Leverage next-generation AI tools, including Gemini and Claude Cowork, to rapidly draft copy, experiment with messaging variations, and streamline technical workflows to scale output.
• Cross-Functional Collaboration : Partner closely with Product Marketing, Customer Success, and Product teams to translate their communication needs into impactful, customer-facing assets.
• Agile Problem Solving : Jump in to support ad-hoc communication needs, technical troubleshooting within our marketing tools, and unexpected projects as the needs of our fast-growing restaurant community evolve.

What you'll need to thrive (Requirements):

• 3+ years of marketing experience with a foundation in program management and cross-functional collaboration (preferably in a customer communication or comparable b2b SaaS role)
• Track record of utilizing AI to enhance you or your team's output
• Strategic growth mindset paired with execution focus - you consider the bigger picture but love rolling up your sleeves to get things done
• Marketing technology proficiency with tools like Marketo, Pendo, Braze, or similar tools

AI at Toast

• At Toast, one of our company values is that we're hungry to build and learn.
• We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.
• We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.
• The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.
• Learn more about our benefits at https://careers.toasttab.com/toast-benefits .
• The base salary range for this role is listed below.
• The starting salary will be determined based on skills, experience, and geographic location.
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
• You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy .

Zone A

$95,000 — $152,000 USD

Zone B

$83,000 — $133,000 USD

Zone C

$75,000 — $120,000 USD

• How Toast Uses AI in its Hiring Process
• Throughout the hiring process, our goal is to get to know you.
• We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation.
• All hiring decisions are made by people.
• We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance.

Our Approach to Hybrid Working

• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
• Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.
• Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
• People Are the Secret Ingredient in Our Recipe for Success
• At Toast, our employees are our secret ingredient—when they thrive, we thrive.
• The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast.
• We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

• Toast is committed to creating an accessible and inclusive hiring process.
• As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
• If you need an accommodation to access the job application or interview process, please contact [email protected] .

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