Executive Housekeeper

Company Description

• Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views.
• The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks.
• The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high-end spa.

Job Description

• The Executive Housekeeper is responsible for leading and managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, guest comfort, and presentation throughout the hotel.
• This role ensures guest rooms, public areas, laundry, linen, back-of-house areas, and related facilities are maintained in line with Pullman brand standards, safety regulations, and operational efficiency targets.
• The Executive Housekeeper drives service excellence, productivity, cost control, sustainability initiatives, and team development while delivering memorable guest experiences.

Key Responsibilities

• Operational Leadership
• Oversee day-to-day housekeeping operations for guestrooms, suites, public areas, offices, and heart-of-house areas.
• Ensure all rooms are cleaned, inspected, and released on time according to occupancy requirements.
• Maintain hotel cleanliness standards aligned with Accor / Pullman brand expectations.
• Conduct regular inspections of rooms, corridors, public areas, and facilities.
• Coordinate with Front Office, Engineering, Security, and Food & Beverage departments for smooth operations.
• Guest Experience & Quality Assurance
• Ensure guest rooms are well presented, functional, and welcoming at all times.
• Respond promptly to guest requests, complaints, and special requirements.
• Monitor guest feedback, online reviews, and cleanliness scores; implement action plans for improvement.
• Team Management
• Lead, coach, and motivate the housekeeping team to achieve departmental goals.
• Prepare manpower planning, rosters, duty schedules, and task allocation.
• Conduct performance appraisals, coaching, and disciplinary actions when necessary.
• Identify training needs and develop team capabilities.
• Promote employee engagement and a positive work culture.
• Financial & Cost Control
• Prepare and manage departmental budget.
• Control payroll costs, overtime, cleaning supplies, linen usage, and operating expenses.
• Monitor productivity ratios such as minutes per room cleaned and staffing efficiency.
• Ensure proper stock control of chemicals, guest supplies, linen, and uniforms.
• Health, Safety & Compliance
• Ensure compliance with hygiene, sanitation, workplace safety, and fire safety regulations.
• Maintain proper chemical handling procedures and MSDS compliance.
• Ensure pest control and preventive cleanliness programs are in place.
• Lead deep cleaning and preventive maintenance schedules.
• Sustainability & Brand Initiatives
• Drive environmental initiatives such as linen reuse programs, waste reduction, and responsible chemical usage.
• Support ESG / sustainability goals of the hotel.

Qualifications

& Experience

• Diploma / Degree in Hospitality Management or related field preferred.
• Minimum 5–8 years housekeeping experience in hotels, with at least 2–3 years in a leadership role.
• Experience in upscale or international brand hotels preferred.
• Strong knowledge of housekeeping operations, laundry systems, chemicals, and hotel PMS coordination.
• Good leadership, planning, and interpersonal skills.
• Strong attention to detail and quality standards.