Product Lead, New Ventures

• Toast builds technology that helps food and beverage businesses run smoother, serve customers better, and grow with confidence.
• Our platform brings together the tools teams need to power daily operations—while turning complexity into clear, actionable insights.
• We're purpose-built for the pace of hospitality, and we're investing in new experiences that make great businesses easier to run at any scale.

About this role (Responsibilities)

• We're looking for a Product Lead to join our New Ventures team and help grow one of Toast's newest products.
• We've shipped an MVP and have early customers.
• Now we need to reach product-market fit and then scale.
• This is a senior individual contributor role.
• You'll work directly with a small team of engineers and a design engineer.
• You spend a lot of time with customers: on calls, in person, and watching how they use the product.
• You're good at taking complex problems and making them simple.
• You have a strong sense for the next right thing to build, and you keep scope tight so the team ships what matters most.
• You think in workflows and systems, not just individual features.
• You collaborate well with engineers, weighing tradeoffs and making calls together.
• You know when to keep testing and when it's time to invest in scale.
• You use AI tools every day to prototype, research, analyze data, and check your own thinking.

In this role, you will:

• Help shape the product's strategy and roadmap as we move from MVP to product-market fit and scale.
• Own outcome briefs (our lightweight version of a PRD) end to end. That means framing the problem, working with the team through shipping, and measuring results.
• Run weekly cycle planning. You'll partner with the engineers, the design engineer, and the team lead to decide what we'll build each week and why.
• Learn where early customers get value and where they get stuck, and use that to decide what to double down on and what to drop.
• Define what success looks like, make sure it's measured, and use the data to change course when needed.
• Keep quality high where it counts, and know where good enough is fine.
• When the product is ready to scale, invest in what growth needs: onboarding, reliability, self-serve, and integrations.
• Work with sales, marketing, support, and operations on positioning, pricing, and launches, and bring what they hear back to the team.
• Share clear updates with engineers, leadership, and partners on what we're learning and what's next.

Do you have the right ingredients? (Requirements)

• 5+ years of product management experience, including owning a product or major product area and its results.
• You've taken an early product from MVP to product-market fit and meaningful growth.
• You can point to product decisions that came directly from time spent with customers.
• You've made complex workflows simple for the people using them.
• You understand how software gets built well enough to weigh tradeoffs with engineers, spot risks, and ask the right questions.
• You've worked directly with engineering teams without a dedicated engineering manager, and you've owned planning and priorities week to week.
• You're comfortable with metrics. You set goals up front and let the data change your mind.
• You use AI tools regularly in your work and can explain specifically how.
• You write and speak clearly for both technical and non-technical audiences.
• You're self-directed and low ego, and you keep things moving without perfect clarity.

Special sauce (Nice to Haves)

• Experience in operationally complex industries.
• Founder or early-startup experience, or time on an internal incubation or new ventures team.
• You've built with LLMs or shipped AI-powered product experiences.
• Experience pricing and packaging a new product.
• You're comfortable pulling your own data with SQL or similar tools.
• You've coded, or you prototype in code today.

#LI-REMOTE

AI at Toast

• At Toast, one of our company values is that we're hungry to build and learn.
• We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.
• We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.
• The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.
• Learn more about our benefits at https://careers.toasttab.com/toast-benefits .
• The base salary range for this role is listed below.
• The starting salary will be determined based on skills, experience, and geographic location.
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
• You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy .

Zone A

$190,000 — $304,000 USD

Zone B

$165,000 — $264,000 USD

Zone C

$149,000 — $238,000 USD

• How Toast Uses AI in its Hiring Process
• Throughout the hiring process, our goal is to get to know you.
• We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation.
• All hiring decisions are made by people.
• We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance.

Our Approach to Hybrid Working

• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
• Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.
• Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
• People Are the Secret Ingredient in Our Recipe for Success
• At Toast, our employees are our secret ingredient—when they thrive, we thrive.
• The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast.
• We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

• Toast is committed to creating an accessible and inclusive hiring process.
• As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
• If you need an accommodation to access the job application or interview process, please contact [email protected] .

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