Principal Product Manager, Enterprise

• Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
• As Principal Product Manager, Enterprise, you will work with engineering, design and cross-functional teams dedicated to solving mission-critical technology challenges for Toast's largest and most complex customers.
• You will deliver customer value by ensuring the platform works in ways that make our customers be successful each and every day.
• You will lead engagements with external business partners, technology teams and integration teams as well as work with Toast's own Enterprise R&D team.
• In this role, you will drive the roadmap and delivery of strategic features, integrations and platform offerings that unlock both near term and long term business value.

A day in the life

(Responsibilities):

• Own product strategy through execution and impact for one or more of Toast Enterprise's most critical product areas
• Drive roadmap of features aimed at supporting Toast's Enterprise full-service customers
• Actively manage your teams' backlogs through the creation, prioritization, and grooming of user stories in a fast paced agile environment
• Monitor your teams' process and system health metrics to ensure optimal quality and velocity
• Work with the Technical Documentation and R&D Enablement teams to accurately communicate product updates to internal stakeholders, advocate for adoption and usage throughout Toast's FSR customer base
• Develop and maintain a long-term strategic roadmap to continuously improve Toast's product market fit for full-service enterprise customers
• Collaborate, advocate and evangelize product capabilities and customer needs across the broader Toast R&D organization
• Partner closely with go-to-market teams including Solutions, Sales, Product & Customer Marketing and others in service of your strategic vision.
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

What you'll need to thrive (Requirements)

• Prior experience working within software development life cycle stages from ideation through customer delivery
• Experience driving cross-team initiatives and building interpersonal relationships with a range of personalities
• Strong program management and communication skills; detail oriented and will a bias towards action
• Experience with Enterprise software development, requirements writing and process
• A proven track record of success working directly with customers, external development teams and partners to deliver value and ensure alignment across different parts the business
• 5+ years product management experience at a senior level
• Ability to prioritize workload, meet deadlines, and problem solve using creativity and strong analytical skills

Special Sauce (Nice to have):

• Experience working with Enterprise customers, account management and/or client development
• Experience leading through influence and advocacy
• Knowledge of restaurant and hospitality industry

AI at Toast

• At Toast, one of our company values is that we're hungry to build and learn.
• We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.
• We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.
• The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.
• Learn more about our benefits at https://careers.toasttab.com/toast-benefits .
• The base salary range for this role is listed below.
• The starting salary will be determined based on skills, experience, and geographic location.
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
• You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy .

Zone A

$190,000 — $304,000 USD

Zone B

$165,000 — $264,000 USD

Zone C

$149,000 — $238,000 USD

• How Toast Uses AI in its Hiring Process
• Throughout the hiring process, our goal is to get to know you.
• We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation.
• All hiring decisions are made by people.
• We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance.

Our Approach to Hybrid Working

• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
• Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.
• Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
• People Are the Secret Ingredient in Our Recipe for Success
• At Toast, our employees are our secret ingredient—when they thrive, we thrive.
• The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast.
• We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

• Toast is committed to creating an accessible and inclusive hiring process.
• As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
• If you need an accommodation to access the job application or interview process, please contact [email protected] .

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