Engineering Lead - Support Squad (Wise Assistant Platform)

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

• Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
• As part of our team, you will be helping us create an entirely new network for the world's money.
• For everyone, everywhere.
• More about our mission and what we offer .

Job Description

We're building Wise Assistant, a conversational AI that will become a central interface for managing money on Wise. This is a super visible and highly ambitious AI project

The team is at the forefront of applied AI at Wise. We already automate 40% of customer support chats with LLMs, and we're pushing further: voice automation, agentic AI and becoming the conversational operating system at Wise. Part product, part R&D, always production-grade at scale.

This role is a rare opportunity:

• Production AI at scale: Not a PoC, not an experiment. Real LLM systems serving millions of customers, with real stakes.
• R&D with impact. You'll read papers, prototype new approaches, and ship them to production. The team is pushing the frontier of what's possible with AI in fintech.
• In Budapest. One of very few opportunities to lead large-scale AI engineering locally.

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You will:

• Lead a small, senior engineering team building production LLM systems
• Shape the technical vision for AI at Wise: architecture, evaluation, and how we integrate the latest research into production
• Partner closely with embedded Data Science, PM, Analyst and Prompt Engineering functions
• Stay close to the latest tech (expect hands-on work on system design and architecture)
• Be a thought leader on AI engineering at Wise

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
• Keep up to date with life at Wise by following us on LinkedIn and Instagram .