API Integration Support Engineer

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

• Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
• As part of our team, you will be helping us create an entirely new network for the world's money.
• For everyone, everywhere.
• More about our mission and what we offer .

Job Description

• API Integration Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise.
• Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you are the technical anchor for our partners.
• We are looking for an API Integration Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America.
• You will be part of a global, 24/5 team—spanning Austin, Tallinn, and Singapore—dedicated to maintaining the highest quality and reliability for our partners' technical integrations.

Your Mission:

• Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time.
• Technical Deep-Diving: Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source.
• Incident Response: Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams.
• Knowledge Sharing: Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.
• Cross-Functional Collaboration: Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance.

Qualifications

Must Haves:

• 2 to 3 years of relevant technical support experience , including hands-on troubleshooting of REST APIs and supporting production systems.
• Strong understanding of REST APIs, including testing, debugging, and interpreting API requests, responses, and error codes.
• Familiarity with JSON, web authentication methods, and API documentation.
• Experience using IDEs and version control tools to investigate technical issues.
• Ability to troubleshoot production incidents, prioritize issues, and collaborate with Engineering teams to drive resolution.
• Strong communication skills, with the ability to explain complex technical issues to both technical and non-technical stakeholders.

Nice to Have

• Experience with command-line tools such as Bash or Zsh.
• Familiarity with log analysis and monitoring tools such as Kibana or Grafana.
• Experience supporting applications built on microservices architectures.
• Experience in payments, fintech, or enterprise technical support environments.
• Basic programming knowledge in Python, JavaScript, or a similar language.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
• Keep up to date with life at Wise by following us on LinkedIn and Instagram .