F&B Supervisor

Company Description

• Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views.
• The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks.
• The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high-end spa.

Job Description

Job Summary

The F&B Supervisor is responsible for supporting the daily operations of the assigned outlet, supervising the team and ensuring consistent food and beverage service standards and a positive guest experience.

Key Responsibilities

• Supervise the daily operations of the assigned F&B outlet.
• Lead and guide team members to ensure smooth and efficient service.
• Conduct daily briefings and communicate operational updates to the team.
• Ensure proper preparation and set-up of the outlet before service.
• Monitor food and beverage quality, presentation and service standards.
• Attend to guest requests, feedback and complaints professionally.
• Coordinate closely with the kitchen and other departments during operations.
• Assist with staff scheduling and manpower deployment.
• Train and coach team members on service standards, menu knowledge and hotel procedures.
• Monitor stock levels, wastage and breakages within the outlet.
• Ensure cleanliness, hygiene and safety standards are maintained at all times.
• Assist the Outlet Manager in achieving outlet revenue and cost-control targets.
• Ensure compliance with hotel and Accor standards, policies and procedures.
• Perform other duties as assigned by the F&B Management.

Qualifications

• Minimum 2–3 years of experience in Food & Beverage operations.
• Previous supervisory experience in a hotel or restaurant is preferred.
• Good communication and interpersonal skills.
• Strong customer service and team leadership skills.
• Able to work in a fast-paced environment and handle operational challenges.
• Positive, responsible and hands-on attitude.
• Willing to work shifts, weekends and public holidays.
• Open to Malaysian candidates only; preferably local Sarawakian.