Client Account Manager

Company Description

• We take care of our employees, and they take care of our customers!
• Become a member of a global community!
• The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
• Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
• Expeditors is a global logistics company headquartered in Seattle, Washington.
• As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
• Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

• We recruit, train, and retain the very best logistics and technical experts the world over.
• We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
• Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Develop, maintain, and manage Expeditors world-wide activities to achieve optimum business retention and development. Ensure that customers' cross-functional and geographical operational

requirements

are proactively identified and serviced.

• Act as a revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, industry knowledge, and Expeditors product, geo, and service leadership.
• Deliver world class business reviews and workshops tailored to your customers that drive further collaboration between Expeditors and the customers with a focus on value creation and cost reduction.
• Drive alignment and co-collaboration efforts in multiple geographies to identify top supply chain priorities and challenges.
• Work with Expeditors' senior executives and product & geography management to create value-add solutions that are timely and relevant.

DUTIES

• Strengthen relationships with assigned accounts.
• Maintain and grow revenue of assigned accounts.
• Understand customers' business, strategy, and our role.
• Build unity between Expeditors' (product, management and operations team) and the customer.
• Penetrate organizational structure of assigned accounts and develop relationships at all levels throughout the organization - beyond the main point of contact.
• Communicate service issues and drive issue resolution - both internally and externally.
• Ensure customer satisfaction and follow-up - action items maintained and updated weekly for follow up items.
• Ensure that a functioning and agreed upon invoicing and payment process is in place.
• Assist with accounting collections when needed.
• Manage client profiles for each account.
• Create process maps to understand material and information flow.
• Maintain accurate account data - record meeting notes and follow-up/action items on a weekly basis.
• Meet face to face with customers on a regular basis to maintain customer information and satisfaction. Maintain retention meeting and review requirements - proactively plan meeting and review schedule.
• Provide technical updates and systems demos to LAM accounts.
• Collect, evaluate and present data analysis to customers at all levels within their organization.
• Manage Business Performance Reviews for accounts.
• Identify growth opportunities business within existing accounts.
• Involve sales and operations at appropriate time to develop growth opportunities.
• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Assist, and if needed, spearhead problem resolution for issues outside of local branch.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Experience in business development preferred
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office
• Strong presentation skills
• Strong leadership skills
• Proven project management skills
• Strong analytics skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect
• Ability to travel in accordance with company policy

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Please note, this opportunity does not sponsor work visas and has no relocation assistance.