Role details
Company Description
Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.
- Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
- As part of our team, you will be helping us create an entirely new network for the world's money.
- For everyone, everywhere.
- More about our mission and what we offer .
Job Description
- Your customers are the developers, security teams, and operational teams at our partners.
- Companies like Morgan Stanley, N26 and Ramp rely on Wise Platform APIs to run critical payments journeys in production.
- It's your job to ensure they can connect securely, operate reliably, and troubleshoot issues quickly — without needing manual support.
- As the Senior Product Manager for API Tooling, you will own the roadmap and execution for the API access, security and webhook infrastructure and tooling of Wise Platform API integrations.
- You'll focus on reducing partner-impacting incidents (especially auth- and webhook-related), improving observability and self-serve troubleshooting, and modernising the auth and security foundations so the platform can scale safely over the next few years.
- You will partner and work closely with the Security, Account Access and Wise Platform teams to build API solutions suitable for our enterprise partnerships.
What you'll be working on
- Own the Wise Platform partner API access, webhook service and WP API security offering, making it easy for developers to securely connect and troubleshoot our APIs.
- Design in partnership with the Security team, credential management, authentication strategies, and secure connection protocols that balance security with developer experience.
- Build and improve webhook reliability, observability, and usability.
- Deliver API and webhook logs and diagnostics tooling that helps partners and internal teams investigate and recover from issues faster.
- Ensure the auth and security infrastructure of Wise Platform is robust and scalable for the long term service demands.
In this role, you will;
Own the roadmap
- Define and execute a roadmap centred on secure access, reliability, and operational excellence in production.
Drive execution
- Work closely with engineering to ship improvements that measurably reduce incidents, support load, and time-to-resolution.
- Make pragmatic trade-offs between scope, security, reliability, and delivery speed.
Collaborate cross-functionally
- Partner with platform engineering, security, compliance, support, sales, and other product teams to deliver a cohesive partner experience.
- Align internal teams on ownership boundaries and operational processes for incident prevention and response.
Be customer-obsessed
- Engage directly with partner developers and operational teams to understand real production pain (auth failures, webhook issues, visibility gaps).
- Use data and incident learnings to prioritise the highest-risk and highest-impact improvements.
Measure and iterate
- Define success metrics around reliability and operability (e.g., incident rates, auth failure rates, webhook delivery success, support ticket drivers, time-to-resolution, self-serve adoption).
Deliver impact
- Deliver measurable reductions in partner-impacting incidents, improved troubleshooting speed, and stronger security posture that supports enterprise adoption.
Qualifications
Experience
- 6+ years of product management experience, ideally with APIs, platform products, security, identity, auth or infrastructure.
Technical aptitude
- Strong understanding of authentication and access patterns (e.g., OAuth2, API keys, JOSE, mTLS), identity/access lifecycle, and operational reliability concepts.
- Comfortable discussing architecture, threat/risk trade-offs, and reliability/observability with engineers.
Customer-centric mindset
- Empathy for partner developers and operators; you can translate production pain into clear product priorities and outcomes.
Analytical & data-driven
- Able to set measurable goals and use metrics and incident data to drive prioritisation and iteration.
Execution-focused
- Track record of shipping impactful platform improvements in complex, cross-functional environments.
Strong communication & collaboration
- Can clearly communicate technical topics to technical and non-technical stakeholders, build alignment, and drive decisions.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
- If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
- Keep up to date with life at Wise by following us on LinkedIn and Instagram .