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Brex
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People Business Partner, GTM (Customer Experience, Implementation & Sales Development)

BrexNew York, New York, United States
RemoteSalessenior$144,640 - $180,800
Source checked 4 hours ago. · Posted 18 days ago.
Checked today

Role details

Why join us

  • Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.
  • By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.
  • Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most.
  • Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
  • Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry.
  • We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.
  • We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

People at Brex

  • The People team builds and sustains the culture that powers Brex.
  • We focus on talent, growth, and the employee experience — creating an environment where high-agency individuals can thrive.
  • From hiring to development, we design systems that grow with scale and challenge people to reach their potential.
  • It's a team for builders, coaches, and culture-shapers.

What you'll do

  • As a People Business Partner, you'll act as a trusted advisor and coach to senior GTM leaders and managers, helping them navigate org design, workforce planning, and change management while driving a culture of high performance.
  • In this role, you'll also partner closely with Employee Relations, Compensation, and People Operations, and lead org design conversations that keep GTM's structure aligned with business strategy as it grows.
  • This role is designed for someone who thrives operating at the intersection of strategic advisory and hands-on execution, and who wants to deepen their partnership with revenue-adjacent and customer-facing organizations at a fast-scaling fintech company.

Where you'll work

  • This role will be based in our New York City office.
  • We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home.
  • We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday.
  • As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

  • Act as a trusted advisor and coach to senior leaders and managers across Customer Experience, Implementation, and Sales Development
  • Drive a culture of high performance by coaching leaders on setting clear expectations, delivering effective feedback, and applying performance management consistently across their orgs
  • Use data and org health metrics to identify trends, diagnose root causes, and recommend proactive interventions to GTM leadership
  • Lead org design with GTM leaders, ensuring structure and headcount plans align with business strategy and growth targets
  • Partner with Employee Relations on complex, sensitive employee matters, escalating themes and risks as needed while maintaining discretion and sound judgment
  • Support bi-annual promotion and performance calibration cycles for your client groups, ensuring rigor, consistency, and fairness in outcomes
  • Drive cross-functional People projects in partnership with other People Business Partners and People teams

Requirements

  • 5-8 years of experience working in People Business Partner, Employee Relations, or other closely related functions
  • Demonstrated experience advising senior leaders on org design, workforce planning, and organizational change
  • Strong understanding of performance management practices in high-performance cultures (feedback, coaching, calibration, documentation)
  • Experience partnering with Employee Relations on sensitive employee matters, with sound judgment on when and how to escalate.
  • Proven ability to build trusted, credible relationships with senior leaders and influence outcomes without direct authority
  • Comfort using data to tell a story, identify trends, and drive decisions
  • Strong organizational skills with the ability to manage multiple client groups and competing priorities
  • Clear, concise communicator, both written and verbal
  • Ability to handle sensitive and confidential information with discretion

Bonus points

  • Experience supporting Customer Experience, Implementation, Sales Development, or other GTM/revenue-adjacent functions specifically
  • Familiarity with HRIS and performance systems like Workday or Lattice
  • Experience building or scaling manager enablement, coaching, or leadership development programs

What success looks like

  • GTM leaders and managers see you as a trusted, strategic thought partner
  • Performance, promotion, and calibration cycles run smoothly and predictably across your client groups
  • Org design and workforce planning decisions are grounded in data and aligned with business strategy
  • Risks, trends, and underperformance are surfaced early, with thoughtful escalation to Employee Relations and People leadership
  • You're building the scope and credibility to grow into a senior/lead People Business Partner role supporting larger or more complex client groups.

Compensation

  • The expected salary range for this role is $144,640 - $180,800.
  • However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity.
  • Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
  • Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.