Role details
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
About the Role
Toast IQ Grow is an all-in-one growth and lifecycle solution designed to help restaurants attract more guests, keep them coming back, and increase revenue without adding extra work for operators. Delivering this value involves a complex mix of product, systems, operations and more.
The IQ Grow Flex team owns the top of the Toast IQ Grow funnel - everything from sale close to first campaign. We're building the AI-powered context, onboarding and activation layer that compresses time-to-value, captures restaurant context and removes human bottlenecks from the path to go-live.
This is a growth PM role. You'll start deep in onboarding, but the mandate is broader: find the leverage points across Guest products where product investment can drive direct business impact at scale.
A day in the life
(Responsibilities)
- Drive business growth, however you see fit: the mandate is outcome-oriented, but the tactics are up to the PM. Come in, identify and pursue the next high-impact bets.
- Own restaurant context: Build tools that help Marketing Managers and AI Agents capture, synthesize, and act on restaurant context faster.
- Drive onboarding efficiency: Reduce human dependency and compress time-to-live through product.
- Drive activation and product value: Own the metrics that matter: time-to-first-campaign, feature adoption rates, and early retention signals. Identify what drives sustained usage, instrument the funnel, and partner with internal teams to experiment.
What you'll work with
- A fast-moving team with a flexible growth mindset
- Cross-functional enthusiasm: support and collaboration from a variety of stakeholders
- AI-native product development: agents, LLMs, structured knowledge stores
- High visibility and impact: IQ Grow is the fastest growing product in the history of Toast
What you'll need to thrive (Requirements)
- 3+ years in product management, ideally with experience in a growth environment
- Comfort with ambiguity: this is a new team with a big mandate and room to shape direction
- Strong cross-functional instincts: you'll work across eng, design, ops, onboarding and multiple product teams
- Interest in AI/agentic products: you don't need to be an expert, but you should be curious
- Bias to ship: we move fast and learn from live products
AI at Toast
- At Toast, one of our company values is that we're hungry to build and learn.
- We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.
- We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.
- The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Total Rewards Philosophy
- We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
- Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.
- Learn more about our benefits at https://careers.toasttab.com/toast-benefits .
#LI-REMOTE
- The base salary range for this role is listed below.
- The starting salary will be determined based on skills, experience, and geographic location.
- In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
- You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy .
Zone A
$133,000 — $213,000 USD
Zone B
$115,000 — $184,000 USD
Zone C
$104,000 — $166,000 USD
- How Toast Uses AI in its Hiring Process
- Throughout the hiring process, our goal is to get to know you.
- We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation.
- All hiring decisions are made by people.
- We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance.
Our Approach to Hybrid Working
- We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
- Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.
- Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
- People Are the Secret Ingredient in Our Recipe for Success
- At Toast, our employees are our secret ingredient—when they thrive, we thrive.
- The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast.
- We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
- Toast is committed to creating an accessible and inclusive hiring process.
- As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
- If you need an accommodation to access the job application or interview process, please contact [email protected] .
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.