Banking Operations Manager

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

• Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
• As part of our team, you will be helping us create an entirely new network for the world's money.
• For everyone, everywhere.
• More about our mission and what we offer .

Job Description

• Banking Operations Management is a global function with regional specialisation across APAC, Europe, NorthAm, MEA and LatAm. The team currently has 7 Banking Operations Managers, supported by the BOM Function Lead and project management support.
• The team is currently based across Singapore, São Paulo, Austin, Budapest and Tallinn.
• APAC currently has one BOM in Singapore, with a second joining in Hyderabad and supported by the APAC Function Lead; this role will add a third APAC BOM to support the scale and complexity of the region.
• Current BOM scope excludes Japan.

The role

reports to the APAC Banking Operations Managers Function Lead. It is a senior individual contributor role with high autonomy, broad stakeholder exposure and a strong expectation to build structure where it does not yet exist.

Here's how you'll contribute:

• Own operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up.
• Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs.
• Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes.
• Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes.
• Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed.
• Build operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management.
• Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations.
• Help regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines.

Qualifications

• You are placed in Singapore, and have a right to work in Singapore
• You have 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, operational excellence or a similar field.
• You understand payment operations and banking partner relationships.
• You are highly data-driven: you can investigate issues, form a clear hypothesis, size the impact and build an evidence-based case for action.
• You are strong at stakeholder management and can influence internal teams and external partners without direct authority.
• You are comfortable having difficult conversations and holding partners or internal teams accountable in a clear, constructive way.
• You can operate in ambiguity, prioritise across a broad portfolio and move work forward without waiting for perfect instructions.
• You communicate clearly and concisely, especially when translating complex operational issues for different audiences.
• You have a strong ownership mindset, good judgement under pressure and a practical approach to solving problems.
• You care about controls, documentation and operational resilience, especially where partner performance can affect customers, risk or customer money.

Nice-to-haves:

• Experience working directly with banks, payment schemes, correspondent banking or high-volume payment infrastructure.
• Experience running operational reviews, quarterly business reviews or service reviews with banks, vendors or strategic B2B partners.
• Experience with SLA management, contract discussions, liability, fee reconciliation or cost recovery.
• Experience in Treasury Operations, liquidity, safeguarding, financial risk or operational risk.
• Experience with SQL, Lightdash, Tableau or other data tools.
• Experience working across global teams, time zones and senior stakeholder groups.
• Additional language skills relevant to global banking partner management.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
• Keep up to date with life at Wise by following us on LinkedIn and Instagram .