Role details
Company Description
Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.
- Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
- As part of our team, you will be helping us create an entirely new network for the world's money.
- For everyone, everywhere.
- More about our mission and what we offer .
Job Description
- As a FinCrime Operations Investigator, you will play a critical role in safeguarding Wise and its customers from financial crime.
- You will be responsible for investigating and analyzing customer accounts, transactions and activities on our platform to detect and prevent money laundering, fraud, and other illicit activities.
- You will leverage your expertise to identify suspicious patterns, conduct thorough investigations, and ensure compliance with AML/CTF regulations and internal policies and procedures, all while adhering to Wise's risk appetite.
- This role offers a unique opportunity to deepen your expertise in the FinCrime domain, contribute to a rapidly growing global company, and make a tangible impact on protecting our users and the integrity of our platform.
- Conduct in-depth investigations of potentially suspicious activity, utilizing both internal and external data sources.
- Analyze complex financial transactions and customer behavior to identify patterns indicative of money laundering, fraud, or other financial crimes.
- Evaluate and assess alerts generated by transaction monitoring systems and other detection tools.
- Gather and analyze supporting documentation, including KYC information, transaction records, and other relevant data.
- Review and interpret data to identify patterns and potential risks associated with financial crime. Support the team in making informed decisions based on data insights.
- Prepare detailed and comprehensive investigation reports, documenting findings and recommendations.
- Act as a point of escalation for complex FinCrime cases from other operations teams, providing guidance and expertise.
- Mentor and train other team members on FinCrime investigation techniques and best practices.
- Collaborate with product and engineering teams to improve fraud detection rules, processes, and system enhancements.
- Stay up-to-date on emerging FinCrime trends, typologies, and regulatory changes.
- Communicate effectively with internal stakeholders, including compliance, legal, and customer support teams.
- Liaise with financial institutions and law enforcement agencies as needed.
- Participate in ad-hoc projects and initiatives related to FinCrime prevention and detection.
- Maintain accurate and complete records of all investigations and related activities.
- Provide input on process improvements and backlog exercises.
- Complete all company-assigned mandatory, refresher or ad hoc trainings on time and with diligence.
- Customer Communication: Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards.
- A key part of this involves avoiding unnecessary customer contacts and preventing delayed case resolutions.
- All communication must be precisely tailored to ensure clarity and efficiency.
- KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all
responsibilities
to deliver exceptional results.
- Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.
Qualifications
- Previous experience in AML or investigating suspicious activity will be beneficial
- ABT1/ABT2 certifications are a plus; otherwise, we will sponsor your certification process!
- Your verbal and written English skills are excellent
- You have an exceptionally inquisitive mind. You are always looking out for more information where available, however, you are able to cut through the noise
- You have a great eye for detail. You are meticulous and can look at information with factual precision
- You have exceptional logical thinking. You are naturally able to interpret data and draw logical conclusions
- You have great communication skills, both written and verbal. You are able to express your thoughts concisely and logically
- You're able to articulate and justify your decisions. You are confident and comfortable making independent judgement calls
- You're able to work under pressure. You can multitask efficiently and take responsibility in challenging situations
- You're curious, keen to learn and proactive by nature
- You're a true team player but happy working alone on independent projects
- You're open to and value feedback in order to improve
Additional Information
- Please note, only resumes provided in English will be considered
- This is a hybrid position located in São Paulo, Brazil, and not fully remote (minimum 3 days in the office). You must be able to commute to the office or be open to self-relocation.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
- If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
- Keep up to date with life at Wise by following us on LinkedIn and Instagram .