Role details
ABOUT THE JOB
In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.
- We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.
- Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.
- Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
- Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
- Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
YOUR KEY RESPONSIBILITIES
- Own the full Spanish customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.
- Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home.
- Be the single point of contact for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
- Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market.
- Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.
WHAT YOU'LL BRING
- 1 to 3 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus.
- A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement.
- CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.
- Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales.
- Languages: native-level Spanish and fluent English are required. Italian is a plus.
WHAT SETS US APART
An Exceptional Team
- Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.
- You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
GROWTH THAT MATTERS
- We hire exceptional people to make a difference—and we give them space to lead.
- Your work will shape the future of legal technology and set new standards for the field.
- Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.
REWARDING YOUR CONTRIBUTION
We value excellence and share success:
- Annual Salary Range: €35,000 - 45,000 OTE
- Equity
BENEFITS
- Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Madrid HQ.
- Health Insurance: Comprehensive coverage to ensure peace of mind.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Performance Bonuses: Rewards tied directly to measurable results.
- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.