Enterprise Customer Success Manager

• We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team.
• In this crucial role, you'll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele.
• The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
• You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital.
• A core sense of conviction and a "can-do" attitude are prerequisites.
• Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.

RESPONSIBILITIES

• Execute the Enterprise customer success strategy developed by leadership
• Serve as a primary point of contact for key enterprise clients
• Drive initial enablement through high quality onboarding and training
• Identify and support opportunities for growth and client expansion
• Manage retention, working with clients to quantify value delivered
• Advocate for client needs, and collaborate with cross-functional teams to drive product development
• Monitor and report on established key performance indicators, analyze data to identify trends

REQUIREMENTS

• 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
• Proven track record of driving enterprise-level satisfaction, growth, and retention
• Excellent communication and presentation skills, with the ability to engage C-level executives
• A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
• Ability to work under pressure, thriving in demanding environments
• Ability to work independently and as part of a collaborative team
• Proficiency in CRM systems and customer success tool

WHY PERPLEXITY?

• Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
• Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
• Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.

Compensation

This role has a set base salary plus a variable component. OTE is $170-220k