Director, Platform Accounts Management

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Revenue Team:

• The Revenue team drives Affirm's top-line growth through strategic partnerships, pricing, and go-to-market execution.
• We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app.
• The team leads onboarding, relationship management, and performance optimization to help partners succeed.
• We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm's products.

About the Role

• Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees.
• As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships.
• You'll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.

What You'll Do

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
• Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals
• Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
• Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm's long-term strategic priorities
• Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
• Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics
• Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale

What We Look For:

• You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
• Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
• Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
• Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
• Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact
• Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority
• Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred

Pay Grade - O

Equity Grade - 12

• Employees new to Affirm typically come in at the start of the pay range .
• Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
• For sales roles, the range provided is the role's On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
• Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
• USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $275,000 - $350,000
• USA On Target Earnings (all other U.S. states) per year: $243,750 - $318,750
• Please note that visa sponsorship is not available for this position.

#LI-Remote

Remote-first with flexibility built in

• Affirm is proud to be a remote-first company.
• Most roles can be done from almost anywhere within the country of employment.
• Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work.
• All new hires will be invited to attend an in-person onboarding experience.

Benefits

designed for you

Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

• We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help.
• For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
• By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.