Role details
Company Description
Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.
- Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
- As part of our team, you will be helping us create an entirely new network for the world's money.
- For everyone, everywhere.
- More about our mission and what we offer .
Job Description
- Wise Platform powers cross-border payments for banks, enterprise corporations, and global tech platforms.
- The Payouts team specifically serves high-volume enterprise clients—such as creator economy platforms, content licensing firms, and gig-economy businesses—that rely on Wise's API infrastructure to send funds globally at scale.
- As one of the first three hires on this newly formed team, you will own the entire post-sale lifecycle for North American enterprise accounts.
- You will be responsible for driving partner onboarding, ensuring smooth API integrations, maintaining account health, and proactively driving net revenue expansion through corridor, currency, and volume growth.
- In addition to client-facing duties, you will build the foundational account management playbook, escalation paths, and partner health frameworks for this business line.
Key Responsibilities
- Partner Onboarding & Go-Live (30%)
- Partner with Pre-Sales and Implementation teams to project-manage newly signed enterprise accounts from contract execution to first successful payout run.
- Ensure flawless technical go-lives to rapidly transition signed contract value into active processing volume.
- Account Expansion & Revenue Growth (30%)
- Own net revenue retention and expansion targets across your portfolio, driving adoption of new payment corridors, currencies, payout flows, and additional business units.
- Translate pre-sale business cases into post-sale operational reality, actively growing volume month-over-month.
- Technical Relationship Management & Portfolio Health (20%)
- Serve as the primary, hands-on point of contact for live enterprise partners (e.g., creator platforms, marketplaces, gig-economy firms).
- Act as a first-line technical resource to triage API batch failures, webhook errors, and settlement discrepancies directly with partner engineering teams before escalating to internal engineering.
- Monitor transaction volume metrics continuously to identify usage anomalies, operational risks, or drop-offs ahead of formal account reviews.
- Function Building & Operational Excellence (10%)
- Design, test, and implement foundational post-sale processes, including client onboarding playbooks, account health scoring models, QBR formats, and internal escalation paths.
- Collaborate cross-functionally with Global Wise Platform teams across Technical Support, Compliance, Pricing, and Product to optimize client experience and workflow efficiency.
- Risk & Compliance Monitoring (10%)
- Monitor evolving partner business models and payment flows to identify potential regulatory or compliance shifts, partnering with internal Compliance teams to adjust operational setups as needed.
Qualifications
- Experience: 4+ years of post-sale account management, customer success, or partner management experience in payments, fintech, or technical API infrastructure.
- Proven Track Record: Demonstrated experience meeting or exceeding quantified expansion and net revenue growth metrics (not solely customer satisfaction/NPS scores).
- Technical Aptitude: Clear understanding of API and payment infrastructure concepts; able to accurately scope and diagnose client technical issues to drive quick resolution with internal engineering and product teams.
- Builder Mindset: Strong comfort level with ambiguity, unstructured environments, and building operational playbooks from scratch.
- Data Fluency: Proven capability using transactional data and client usage metrics to assess portfolio health and surface expansion opportunities.
Additional Information
Interested? Find out more:
⚙️ The Wise Tech Stack, 2022 Edition
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
- If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
- Keep up to date with life at Wise by following us on LinkedIn and Instagram .