Role details
Company Description
Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.
- Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
- As part of our team, you will be helping us create an entirely new network for the world's money.
- For everyone, everywhere.
- More about our mission and what we offer .
Job Description
About the Role
- As a Senior Software Engineer in the Contact Automation team, you will play a pivotal role in shaping the future of customer support at Wise.
- You'll be a key technical leader in an autonomous team, driving the vision and end-to-end solutions for the Wise Assistant.
- This is a high-impact role where you'll tackle complex engineering challenges to automate real customer issues, significantly improving their experience and our operational efficiency.
How We Work
- Agile & Collaborative: We operate in an agile fashion, fostering close collaboration between engineers, product managers, content designers, analysts, and data scientists.
- Cross-Functional Teams: You'll work alongside talented individuals to design, build, and iterate on solutions that deliver tangible customer value.
- International Presence: Our team is distributed across our Budapest, New York and London offices, offering a diverse and dynamic working environment.
What You'll Be Working On
- Lead the design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant. This includes our core Java microservice consuming Kafka messages, as well as contributing to our Typescript and Python codebases.
- Take ownership of our intent detection systems, contact processing pipelines, and the routing logic that connects customers to various automation solutions (templates, RAG, LLM workflows, AI agents, Vendor solutions)
- Innovate with AI: Design and implement solutions leveraging foundational LLM models (AWS Bedrock) to resolve customer queries effectively
- Integrate & Orchestrate: Lead and manage the technical integration with third-party AI Agent vendors, ensuring seamless and robust connectivity.
- Scale & Optimize: Continuously improve the performance, reliability, and scalability of our automation platform to handle growing volumes and complexity.
- Collaborate for Impact: Work closely with content designers to implement and refine automated conversational flows, ensuring a high-quality user experience.
- Mentor: Provide technical guidance and mentorship to other engineers, fostering a culture of engineering excellence and continuous learning.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
- If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
- Keep up to date with life at Wise by following us on LinkedIn and Instagram .