Role details
Company Description
- We take care of our employees, and they take care of our customers!
- Become a member of a global community!
- The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
- Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- Expeditors is a global logistics company headquartered in Seattle, Washington.
- As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
- Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
- We recruit, train, and retain the very best logistics and technical experts the world over.
- We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
- Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Scope of
This role serves as the primary point of contact for customers, internal offices, and service providers, ensuring on-time delivery, accurate shipment tracking, proactive communication, and exceptional customer service throughout the transportation process.
Position Schedule:
- Sunday-Thursday
- 8:00 AM-5:00 PM
- Occasional overtime may be required to meet operational demands
Major Duties and Responsibilities:
- Tasks and Duties
- Coordinate and monitor domestic shipments from pickup through final delivery
- Provide shipment status updates and proactively communicate delays or service issues
- Track and trace shipments to ensure service commitments and KPIs are met
- Work with carriers, service providers, and Expeditors offices to resolve exceptions
- Ensure customer Standard Operating Procedures (SOPs) are followed
- Escalate service failures and shipment issues when necessary
- Review shipment documentation for accuracy and completeness
- Support onboarding of new customers and implementation of SOP update
- Answer customer inquiries via phone and email in a professional and timely manner
- Develop strong relationships with customers through consistent communication and problem resolution
- Anticipate customer needs and provide proactive shipment updates
Successful candidates typically demonstrate:
- Strong sense of urgency
- Attention to detail
- Ability to multitask in a fast-paced environment
- Customer-first mindset
- Problem-solving and critical thinking skills
- Dependability and accountability
Qualifications
Minimum Qualifications:
- High School Degree or equivalent required
- Successful candidates must pass a background check
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Fluent in English, both written and verbal
- Must have the ability to work overtime in support of the department's needs
- Must be able to commute to the city of Hawthorne, CA
- Comfortable with numbers and basic mathematical skills
- Comfortable working in a professional business environment,
Desired Qualifications:
- Associates or Undergraduate Degree Preferred
- Good computer skills (Word, Excel, and familiarity with PowerPoint)
- Ability to multi-task and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be proactive in thought and action
- Strong organizational skills
- Analytical with a strong attention to detail
- Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on last minute projects or assist team members
- Excellent written, verbal, and interpersonal communication skills
- Has a demonstrated strong work ethic, and reliability
- Experience working in a fast-paced, metrics-driven environment
Additional Information
Reporting Structure
- Supervisor and Manager
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- All your information will be kept confidential according to EEO guidelines.
- The hourly rate for this position is $20-$30 per hour