Senior Executive IT Support Engineer, Tech Foundations

• Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
• Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

• AirSupport helps Airbnb employees stay productive wherever and however they work. Within AirSupport, Executive Support provides a dedicated, high-touch technology experience for Airbnb's senior leaders and their Executive Business Partners.
• The team combines deep technical expertise, proactive support, and strong cross-functional partnership across office, remote, travel, event, and other approved environments.
• Executive Support owns the executive technology experience, working closely with engineering, security, infrastructure, AV, workplace, and other technology partners who own the underlying technologies.

The Difference You Will Make

• As a Senior Executive IT Support Engineer, you will be one of the most senior technical individual contributors within AirSupport and a trusted technology partner to Airbnb's executive population.
• You will combine hands-on technical expertise with strong judgment, proactive planning, and cross-functional leadership.
• You will own complex and sensitive executive technology issues through resolution, anticipate risks before they become disruptions, and lead improvements that make the executive experience more reliable and supportable.
• Your impact will extend beyond the issues you personally resolve.
• You will identify patterns in what Executive Support is seeing, connect them to broader employee technology priorities, develop recommendations, and influence the teams responsible for the underlying technology.
• You will help shape Executive Support technical direction, represent the support perspective in major technology decisions, and identify opportunities where solutions can benefit the broader employee population.
• You will also help raise IT Support Engineering craft through technical leadership, mentoring, standards, knowledge sharing, and reusable practices.

A Typical Day

• Provide direct, high-touch technology support for Airbnb executives and Executive Business Partners, taking end-to-end ownership of complex, sensitive, or time-critical issues.
• Troubleshoot across endpoints and mobile devices, identity and access, connectivity, collaboration tools, AV and conferencing, workplace technology, and other systems that affect the executive experience.
• Maintain ownership of the executive experience when an issue spans multiple technologies or teams, engaging the appropriate technical owners and driving the issue through resolution.
• Build trusted relationships with executives and Executive Business Partners by understanding their workflows, technology environments, and upcoming priorities while exercising excellent discretion and judgment.
• Own or coordinate executive technology lifecycle needs, including onboarding, offboarding, device transitions, and other changes that require continuity and careful planning.
• Proactively prepare for board and leadership meetings, travel, launches, demonstrations, special events, and other high-visibility moments by identifying dependencies and addressing technology risks before they create disruption.
• Identify recurring issues and broader patterns, develop recommendations for what should change, and lead cross-functional improvements that drive more scalable solutions.
• Help shape Executive Support technical direction and improvement priorities based on executive needs, support signals, technology risk, and broader employee technology strategy.
• Represent Executive Support in major technology initiatives, influencing design, readiness, rollout, and supportability for executive workflows and the broader employee experience.
• Communicate complex issues, impact, risks, tradeoffs, and recommendations clearly to executives and senior technical and business leaders.
• Develop technical standards, troubleshooting approaches, readiness practices, runbooks, and knowledge; mentor other engineers; and help raise IT Support Engineering craft across the team.
• Contribute to broader AirSupport priorities when Executive Support coverage and readiness allow, applying technical leadership and insights from the executive environment to work that improves the overall employee technology experience.
• Participate in shared after-hours coverage and provide onsite, travel, event, or approved executive residential support when required.

Your Expertise

• 8+ years of experience in enterprise IT support, workplace technology, systems support, or a related technical field, including meaningful experience supporting executives, senior leaders, or other high-touch and business-critical environments.
• Strong hands-on technical capability across multiple technology domains, with deep expertise in one or more areas relevant to Executive Support.
• Strong knowledge of enterprise endpoints and mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing or workplace AV.
• Experience taking ambiguous technical or operational problems, defining an approach, and driving work through implementation with limited direction.
• Demonstrated ability to identify patterns across support issues and translate them into broader technical, operational, or service improvements.
• Experience leading cross-functional work and influencing decisions across teams you do not directly manage.
• Ability to develop a clear technical point of view, evaluate tradeoffs, and make recommendations that connect immediate support needs to broader technology and organizational priorities.
• Ability to build trusted relationships and communicate complex technical issues clearly and credibly with executives and senior technical and business leaders.
• Excellent judgment, discretion, and composure in confidential, high-pressure, or high-visibility situations.
• Demonstrated experience improving the capability of other engineers through mentoring, technical standards, documentation, cross-training, or other reusable practices.
• A proactive approach to support: you look for recurring friction and emerging risks and work to prevent the next issue rather than only resolving the current one.
• Ability to participate in an after-hours support rotation and provide occasional onsite, travel, event, or residential support based on business need.

Additional experience that may be helpful

• Deep expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.
• Experience supporting executive travel, board meetings, major company events, or other high-stakes technology needs.
• Experience with automation, scripting, AI-enabled support, or other tools that improve support quality and reduce repetitive work.
• Experience supporting residential or other non-traditional technology environments within an enterprise security and support model.

Your

Location:

This position needs to be based in the San Francisco office 40 hours a week, or as required by the business needs for the role.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

• We strive to also provide a disability inclusive application and interview process.
• If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected] .
• Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
• We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

• Our job titles may span more than one career level.
• The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
• The base pay range is subject to change and may be modified in the future.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$132,000 — $155,000 USD

• A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses.
• Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.
• We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process.
• We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.