Role details
Company Description
Șoseaua București-Ploiești, Nr. 172-176, B2 Building, Expeditors, Bucharest, Bucharest, Romania
- "We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder
- Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000+ trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
- Application Requirements
A cover letter must be included as the first page of your resume. The cover letter should be no longer than one page. Please address why you are a good fit for this specific job posting, and your desired compensation range.
Job Description
- Office is located within Platinum Business & Convention Centre, Sector 1, full time and on site.
- The Global Network Management Center (NMC) is a diverse set of teams that support the global network through data analytics, process management, tool curation, and program management to service customers through actionable intelligence, information, and data.
- The NMC works in conjunction with GEO (Operations), Account Management, Product Leaders, and Sponsors to deliver on our commitment to our customers.
- In the traditional project management approach of "Plan – Execute – Monitor and Control", the NMC focuses on 'monitor and control' using data, dashboards, and exception management techniques to establish, maintain, and achieve company and customer specific KPIs.
- Communication, data competency, and exception management form the bedrock of customer service for logistics coordinators in the NMC.
- Communication that is timely, clear, and professional is core to the service offerings supported by the NMC.
- Data competency , and the ability to evaluate data for its quality and completeness, is crucial to ensuring that you and your team are well-equipped to perform essential duties for the customer or for our network.
- Finally, exception management occurs when a coordinator takes data competency and communication together and uses them to resolve in-transit exceptions before the customer is affected.
- Logistics Coordinators will often be the 'first line' of communications, meaning that this role is perfect for both honing one's craft, as well as gaining fast exposure to a vast and exciting network of peers.
- The ideal candidate is energetic, enthusiastic, detailed-oriented, and obsessive about providing solutions to those who are in need.
- This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.
Major Duties and Responsibilities
- Customer Communication : professional and timely response to customer and network inquires.
- Data Competency : ensuring complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.
- Exception Management : using reporting, dashboards, and other tools to manage in-transit exceptions and provide network visibility to performance and process exceptions.
Qualifications
Desired Qualifications
- Fluent in Romanian
- Fluent in English
- Bachelor's degree preferred in Business, Supply Chain/Logistics, Data Science, Finance, Economics, or related field
- One year of work experience in Customer Service, logistics, freight forwarding, or related field
- Motivated and very focused on goals
- Be able to handle difficult situations well
- Able to carry out high-level professional communication
- Be flexible and easily adapt to the work environment
- Have initiative and the ability to develop solutions
- To reach for perfection in the details of your work
- To be oriented towards customer satisfaction
- Have high quality standards
This role is designed for candidates at the beginning of their logistics career.
Additional Information
- Expeditors offers excellent benefits and career development.
- Need to be currently based in Europe.
- All your information will be kept confidential according to EEO guidelines.
- Meal Tickets
- Medical Health Plan
- Life & Accidents Insurance
- Day off for your Birthday
- Extra vacation days based on tenure
- Free shuttle service from/to Aviatorilor Metro station
- Employee Stock Purchase Plan
- Employee Referral Program Bonus
- Training and Personnel Development Program
- LinkedIn Learning free access
- Growth opportunities within the company