Global Program Director (all genders)

ABOUT HRS

HRS is the global leader in business travel intelligence. Our AI-native Copilot and Connect Platform transforms fragmented travel, payment, and compliance data into real-time decisions — saving enterprises millions and giving CFOs, procurement teams, and travel managers the control they need.

• 1B+ Business travel transactions processed annually
• 3,500+ Enterprise clients across 55 countries
• 35+ Years building the global travel ecosystem
• AI-native Copilot & Connect Platform — built for enterprise scale

BUSINESS UNIT

• At HRS, we are redefining the way we work within our Business Unit Enterprise Solutions by organizing our business around industry-specific verticals.
• This structure enables us to deliver deeper value to our clients, foster closer relationships, and drive scalable, innovative solutions globally — from acquisition through to delivery.
• By aligning teams around key industries such as Automotive, Manufacturing, Energy, or Financial Services, we combine deep sector expertise with functional excellence.
• This approach empowers our people to make smarter decisions, learn faster, and collaborate more effectively — all while staying laser-focused on delivering outcomes tailored to our customers' unique needs.

MISSION & IMPACT

Mission

• As a Global Program Director at HRS, you act as ultimate accountable leader and commercial owner for our most strategic global enterprise accounts.
• You autonomously steer complex customer ecosystems end-to-end, ensuring HRS solutions are deeply embedded across travel, meetings, and payment landscapes while delivering measurable business and commercial outcomes.
• In this role, you operate as a virtual global leader, orchestrating a distributed setup of regional Program Managers (Central Europe, US, China, rest of APAC), as well as dedicated Customer Experience Managers and Program Consultants.
• You ensure seamless execution across regions while maintaining full ownership of strategy, delivery, and commercial success.

Your objectives are:

• Program Success & Retention: Ensure strategic programs deliver measurable value and remain aligned with client objectives.
• Strategic Expansion: Identify and lead growth opportunities within the client program, expanding the impact of HRS solutions.

You will report directly to the global SVP Customer Success Management.

Impact

• You shape and lead some of the most critical global customer relationships at HRS.
• By embedding HRS technology into complex enterprise ecosystems, you enable cost optimization, traveler satisfaction, and compliance.
• You act as the single point of accountability globally for both delivery excellence and commercial success.

What you'll own:

Global Strategic Program Leadership

• Own and steer the overall strategic program for key global accounts, ensuring alignment with the customer's business priorities.
• Orchestrate multiple parallel initiatives and projects across regions, stakeholders, and internal teams.
• Translate customer strategy into clear program roadmaps, priorities, and success metrics.
• Act as the central coordination point between customer executives and internal HRS experts.

Trusted Advisor to Enterprise Clients

• Build and maintain senior executive relationships and position HRS as a strategic partner.
• Advise clients on best practices, industry trends, and optimization opportunities across travel, meetings and payments.
• Conduct Business Reviews to evaluate progress, identify opportunities, and align on future priorities.
• Proactively identify risks or performance gaps and drive corrective actions.

Commercial Ownership & Strategic Growth

• Own the commercial success of the customer program, including retention and strategic expansion.
• Identify and develop high-impact expansion opportunities.
• Lead end-to-end commercial engagements, including business case development, executive presentations, and contract negotiations.
• Apply structured qualification frameworks (e.g., MEDDPICC) to ensure deal quality and success.

Global Team Leadership & Orchestration

• Lead a virtual global organization of regional Program Managers, Customer Experience Managers, and Program Consultants.
• Ensure alignment, performance, and accountability across all regions, fostering a high-performance culture across distributed teams.

Who you are

• Proven track record in a Global Program Director, Strategic Account Leadership or Consulting role managing large-scale, complex enterprise accounts end-to-end. Experience in the travel industry is a plus.
• Demonstrated experience in owning and growing global accounts commercially (including multi-million revenue responsibility).
• Strong experience as a virtual leader, managing distributed, cross-regional teams and complex stakeholder environments.
• Proven ability to operate at executive level and build trusted advisor relationships.
• Strong commercial acumen combined with strategic thinking and execution excellence.
• Excellent communication, negotiation, stakeholder management, and executive presentation skills.
• Familiarity with sales methodologies (e.g., MEDDPICC).
• Fluent in English and German; other languages are a plus.

Our Hiring Process

• Recruiter Call -> Hiring Manager -> Panel Interview -> Bar Raiser
• Lead the programs that matter most.
• HRS has built the AI-native platform that changes how enterprises manage travel, meetings, and payments — and we're now looking for the leader to own our most strategic global relationships end-to-end.
• A tribe of intrapreneurs. Access to a global network of a globally united and mutually responsible "Tribe of Intrapreneurs" that is passionately dedicated to renewing the travel industry and reinventing the ways businesses stay, work and pay.
• Full ownership, real growth.
• Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey.
• You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.
• Based in Germany, built for global impact.

The role

is based in Germany with preference to Cologne or Berlin, with regular on-site presence, and offers a highly competitive total compensation package aligned with market benchmarks.

• In addition to a fixed base salary, the package includes an attractive, performance-driven commission plan with significant upside, as well as full mobility and all necessary work equipment.
• Ready to lead the programs that matter? Apply Now!
• Join HRS to shape the future of business travel and meetings, empowered by a culture of growth and setting new industry standards worldwide.