Spend Operations Supply Chain & Delivery Function Lead

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

• Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
• As part of our team, you will be helping us create an entirely new network for the world's money.
• For everyone, everywhere.
• More about our mission and what we offer .

Job Description

Your mission:

Wise is building a scalable, transparent, and cost-efficient card issuance supply chain.

We're looking for a Supply Chain Function Lead – Card Issuance to own the multi-year strategy for card manufacturing and delivery, design the operating model for a high-performing global supply chain function, and lead our partner portfolio end-to-end—from selection and governance to commercial negotiations and performance.

A core part of this role is senior partner stakeholder management: you'll represent Wise externally, keep vendors accountable to outcomes, and influence partner priorities and behaviours to protect Wise's customer experience, cost, and resilience goals.

What you'll do

Set strategy & build the operating model

• Define and drive the 1–3 year strategy for card manufacturing and delivery—balancing service levels, product experience, cost-to-serve, and transparency.
• Design the operating model for a scalable global supply chain function (team structure, governance cadence, escalation paths, decision forums, metrics/scorecards).
• Own the monitoring roadmap (coverage, controls, ROI) so issues are detected early and resolved through clear ownership.

Own the partner portfolio & drive vendor accountability (critical)

• Lead the global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management.
• Establish high-impact vendor governance:
• performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency)
• structured escalation and remediation playbooks
• root-cause expectations and corrective action plans with deadlines
• Represent Wise in senior partner forums and ensure Wise priorities are executed
• Proactively identify underperformance and lead exec-level decisions: invest / fix / replace, including transition planning and risk-managed migrations .

Lead commercial negotiation & contract strategy

• Negotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.
• Build robust contract architecture: SLAs/KPIs with meaningful remedies (credits/penalties/step-in rights), auditability, data transparency, and strong exit/transition clauses.
• Continuously challenge cost-to-serve while protecting customer experience.

Influence cross-functionally & deliver change

• Partner with Product, Ops, Risk, Compliance, Finance and Customer Support to define

requirements

and design scalable solutions.

• Lead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).
• Communicate clearly to senior stakeholders using data-driven narratives and crisp trade-offs.

Lead and grow the function

• Hire, coach and develop the supply chain team; build capability, set standards, and drive performance.
• Set a high bar for ownership, transparency and execution—internally and with partners.

What success looks like

• A clear 1–3 year supply chain strategy and annual plan with measurable targets.
• A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks.
• Measurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve.
• Executive dashboards that enable fast decisions and clear accountability.

Qualifications

What we're looking for

• Proven ownership of end-to-end supply chain strategy covering card manufacturing, personalisation, and secure physical card delivery operations (payments/fintech strongly preferred).
• Demonstrated experience in card fulfillment and last-mile delivery , including postal network/courier management (e.g., Royal Mail, USPS, DHL), tracking integration, and delivery performance optimisation.
• Strong track record holding vendors accountable —including card bureaus, fulfillment houses, and delivery carriers—and influencing external partners to deliver outcomes aligned with your company's interests.
• High-stakes commercial negotiation experience with manufacturing partners, personalisation bureaus, and logistics providers, with confidence representing your organisation at executive level.
• Deep capability in contract design : delivery SLAs/KPIs (e.g., dispatch speed, delivery success rates), pricing, remedies/credits, transparency clauses, and exit/transition planning.
• Experience managing multi-vendor portfolios , carrier concentration risk, and resilience planning (BCP/contingency) across production and distribution networks.
• Strong cross-functional programme leadership and senior stakeholder influence to optimise the end-to-end customer card delivery experience.
• People leadership : building/scaling teams, coaching, and performance management.
• Deep operational literacy in card manufacturing, fulfillment operations, and secure postal/courier delivery optimization.

Additional Information

Why this role at Wise

• This is a high-ownership leadership role with direct impact on customer experience, cost, and resilience at global scale. You'll shape the function, set the standards for partner performance and transparency, and build a supply chain that can grow with Wise.
• Interested? Apply with your CV and a short note on a) a vendor turnaround or replacement you led, and b) a negotiation where you materially improved outcomes (cost, SLA, transparency, resilience).

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
• Keep up to date with life at Wise by following us on LinkedIn and Instagram .