Role details
Company Description
- We take care of our employees, and they take care of our customers!
- Become a member of a global community!
- The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
- Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- Expeditors is a global logistics company headquartered in Seattle, Washington.
- As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
- Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
- We recruit, train, and retain the very best logistics and technical experts the world over.
- We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
- Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
- Build a District Retention Program that includes coverage for all existing customers in our District
- Assist Product managers in developing product level retention programs
- Facilitate monthly branch retention meetings
- Build and protect consistency in our branch and service offerings
- Measure and analyze customer revenue trends and proactively communicate these
- Ensure minimum call counts and reviews are completed per district goals
- Ensure incremental improvements are made on building stronger customer relationships
- Grow revenue across multiple product and geographies
Qualifications
- Bachelor degree or equivalent business qualifications
- Minimum four years Expeditors / industry experience
- Ability to create/write and articulate client business plans
- Management skills to organize and coach a team
- Demonstrated customer service skills and proven interpersonal skills
- Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
- Inquisitive and exploratory mind-set
- Fluent in English and Japanese, with the ability to conduct business meetings, presentations, negotiations, and customer relationship management in Japanese. Native or near-native Japanese communication skills preferred.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus