Role details
Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
Job Description
- The Customer Experience Representative serves as the primary point of contact for internal and external customers once a spot quote request has been executed within Transportation Pricing & Quoting for the Americas.
- This role is responsible for coordinating approved quotes with relevant internal stakeholders and providing customer service support throughout execution — ensuring a seamless handoff from pricing to operations and timely resolution of any issues that arise.
- This role sets the tone for the customer experience once a quote moves from pricing into execution. Responsive, accurate coordination and communication protect customer relationships and prevent execution issues from becoming service failures across the Americas geography.
- Reports to the Strategic Solutions Manager, Transportation Pricing & Quoting – The Americas
Key Responsibilities
- Serve as the primary customer service contact for internal and external customers following the execution of a requested quote.
- Coordinate approved quotes with relevant internal stakeholders to ensure a smooth, accurate handoff from pricing to execution.
- Respond to and resolve customer inquiries related to executed quotes in a timely, professional manner.
- Communicate quote status, changes, or issues to affected internal teams and external customers.
- Maintain accurate records of quote execution and post-quote customer interactions in the Pricing Database.
- Escalate unresolved customer service issues or recurring execution problems to management.
***Position is on site full-time at any Expeditors office in the US***
Qualifications
- Strong attention to detail; comfortable triaging a high volume of inbound requests.
- Clear, professional written and verbal communication.
- Working knowledge of Expeditors' service offerings and team structures, in order to determine and route requests correctly.
- Able to prioritize and process requests quickly without sacrificing accuracy.
- Comfortable working within a Pricing Database or quote intake system.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Learning & Development Program
- Educational Assistance and Reimbursement
All information will be kept confidential according to EEO Guidelines.