Head of Sanctions Service Delivery

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

• Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
• As part of our team, you will be helping us create an entirely new network for the world's money.
• For everyone, everywhere.
• More about our mission and what we offer .

Job Description

Your mission:

• Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking.
• We are looking for an experienced and hands-on Head of Sanctions Service Delivery to Lead our growing Operations Team.
• Here's how you'll be contributing to the team

• Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally
• Coach, develop and performance manage the team to drive a high performance culture
• Hiring new staff as you build out your team
• Own demand and capacity planning for your team ensuring we have enough staff to support our customers
• Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
• Maintain strong relationships with Compliance, ensuring we have the right structure and processes in place for effective oversight
• Own the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project management
• Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated.
• Maintain strong relationships with Product, Analytics, Engineering and Compliance
• Become a subject matter expert for processes and tooling

Qualifications

About you

• 5-8 years experience leading teams within Sanctions
• Great communicator both verbal and written
• Experience setting targets and holding your team accountable to them
• You have a proven track record of taking individual ownership and

responsibilities

as well as being a great team-player

• You have good understanding and ability to analyse, forecast and move of team's metrics
• You can work collaboratively within a complex organisation, across multiple cultures, geographies, and disciplines
• You have project management and organisational skills and capability to handle multiple projects at one time
• You're able to travel as needed.

Some extra skills that would be awesome:

• Certified Global Sanctions Specialist (CGSS) certification or similar
• Additional language skills in one or more jurisdictions in which Wise has operations.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it's like to work at Wise visit Wise.Jobs .
• Keep up to date with life at Wise by following us on LinkedIn and Instagram .