ACCOUNT SUPPORT MANAGER

Company Description

• We take care of our employees, and they take care of our customers!
• Become a member of a global community!
• The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
• Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
• Expeditors is a global logistics company headquartered in Seattle, Washington.
• As a Fortune 500 company, we employ over 20,000 trained professionals in a worldwide network of over 355+ locations across six continents.
• Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

• We recruit, train, and retain the very best logistics and technical experts the world over.
• We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
• Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• As an Account Support Manager, you will be part of the global team responsible for the success of one of our largest global customers.
• Orchestrate and engage our network to ensure customer KPI and visibility

requirements

are effectively communicated and actioned.

• You will collaborate very closely with NMC, Global, Regional and District Account Managers, to support them in providing Excellent Customer Service and Data Management to our external and internal customer.
• You will take the lead in creating, developing, running, and distributing a variety of reports and other data tools that help ensure shipments flow internationally in a cost efficient, timely and compliant manner.
• You will also handle special requests from or for the customer, such as freight bill auditing, managing project cargo requests, among others.

Key Accountabilities

• Act as control tower with tracking of shipment milestones and proactively report to customer
• Communicate proactively with different key stakeholders at the customer's organization or within Expeditors
• Prepare and submit critical reports in a timely manner
• Ensure data is accurate, timely and complete
• Reviews with customer depending on the customer's need.
• Identify areas of opportunities and improvements and work closely with Expeditors Account Management team to support customer
• Work with origin and destination team at Expeditors to achieve required lead time
• Act as customer's representative to align agreed KPIs within target
• Support additional projects as required by the customer or to meet the company's needs
• Able to support flexible working hours to liaise with origins such as US and EU after office hours and be contactable
• Provide assistance in resolution of claims and OSD.

Measurement of Success

• Customer KPIs are being met
• Customer satisfaction
• Delivery of process improvements

Qualifications

• Minimum Diploma Level or equivalent with at least three years of work experience
• Strong knowledge of the fundamentals of data management and strong proficiency in Excel, Power BI, BI reporting and visual story telling.
• Strong communication and presentation skills along with proficiency in PowerPoint
• Experience in Account Management and/or Business Development is desirable

Additional Information

Position may be based in any district under South Asia