Senior Manager, Field Operations

• Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
• Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

• The Homes Supply team is responsible for growing Airbnb's supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience.
• The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb's mission and resonate with local communities.

The Difference You Will Make:

• In this role, you'll shape the growth and performance of Airbnb's Homes business across Mexico, Central America and the Caribbean (MexicoCCA).
• Leading a team of Market Managers, you'll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience.
• You'll work hand-in-hand with the Country Manager, your key client, to execute country strategic plans, translating vision into measurable results.
• Through close collaboration with cross-functional partners, you'll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.

A Typical Day:

• Lead and inspire a team of Market Managers and Market Associates to grow Airbnb's Homes supply across MexicoCCA, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.
• Partner closely with the Country Manager to execute country strategic plans, ensuring alignment between local market execution and national business priorities.
• Design and lead territory-level strategies for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation.
• Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb's growth across MexicoCCA and beyond.
• Collaborate cross-functionally with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.
• Monitor and own business performance , ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb's broader goals.
• Identify market trends and opportunities , providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.
• Coach and develop talent , building a high-performing team culture that values experimentation, accountability, and continuous growth.

Your Expertise:

• 14+ years of experience in global operations, business development, or marketplace management, with 5+ years in a people-leadership role managing and scaling teams.
• Deep market expertise and strong understanding of the MexicoCCA travel and hospitality landscape , with experience driving local growth and community engagement.
• A combination of operational and commercial, public speaking and marketing skills that will allow you to acquire supply across multiple channels.
• A bold, compassionate, and action-oriented leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams.
• Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.
• Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance.
• Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability.
• Demonstrated success in achieving strong results through others , including effective performance management and development of emerging leaders.
• Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement.
• Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.
• Highly organized and adept at leading multiple initiatives simultaneously , turning strategy into action and results.
• Previous experience growing supply and building partnerships with community and host groups is highly valued.

Your

Location:

This position needs to be based in Mexico City, ideally within commuting distance of our office.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

• Our job titles may span more than one career level.
• The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
• The base pay range shown below is monthly, is subject to change and may be modified in the future.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Mexico Monthly Pay Range

$191,666.67 — $237,500 MXN

• A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses.
• Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.
• We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process.
• We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.