Client Success Lead

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Revenue team

• The Revenue team drives Affirm's top-line growth through strategic partnerships, pricing, and go-to-market execution.
• We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app.
• The team leads onboarding, relationship management, and performance optimization to help partners succeed.
• We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm's products.

About the Role

• Affirm is building the next generation of honest, transparent financial products—and partnering with leading merchants globally to drive responsible growth.
• In this role, you'll have meaningful ownership, high visibility, and the opportunity to shape how Affirm scales internationally through our most strategic relationships in Canada.
• We are looking for a strategic, experienced Client Success Lead to manage a portfolio of our enterprise and longtail accounts in Canada.
• As part of the Client Success team, you will partner with retail merchants to align program direction, build internal advocacy for Affirm, and drive product adoption.
• You will achieve key success metrics by understanding merchant priorities, influencing senior stakeholders, and orchestrating cross-functional teams.
• This position is a high-profile, merchant-facing role requiring outstanding relationship management, executive presence, and program management skills to guide merchants successfully from launch to operationalization and accelerated growth.

What You'll Do

• Lead and manage a portfolio of Enterprise and SMB merchant accounts to develop long-term business relationships and ensure attainment to growth goals
• Define and drive the strategic vision for the portfolio—aligning joint priorities to Affirm's broader goals, influencing senior stakeholders on both sides, building scaled management frameworks
• Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions
• Lead commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.
• Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases.
• Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.
• Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.

What We Look For

• 5+ years of B2B client-facing experience; preferably in a tech or fintech environment.
• Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.
• Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.
• Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences.
• Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.
• Experience structuring, negotiating, and closing commercial contracts
• Ability to adapt quickly to changing priorities, take initiative, and go beyond defined

responsibilities

to drive success of projects and the broader team.

• Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives.
• Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.
• Comfortable using Salesforce, AI, and BI tools.
• Bilingual French and English is a plus

Base Pay Grade - H

Equity Grade - 5

• Employees new to Affirm typically come in at the start of the pay range .
• Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
• For sales roles, the range provided is the role's On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
• Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
• CAN On Target Earnings (OTE) per year: $103,750 - $153,750
• This posting is for an existing vacancy.

#LI-Remote

Remote-first with flexibility built in

• Affirm is proud to be a remote-first company.
• Most roles can be done from almost anywhere within the country of employment.
• Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work.
• All new hires will be invited to attend an in-person onboarding experience.

Benefits

designed for you

Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

• We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help.
• For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
• By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.