Ocean Export Lead Agent

Company Description

• We take care of our employees, and they take care of our customers!
• Become a member of a global community!
• The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
• Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
• Expeditors is a global logistics company headquartered in Seattle, Washington.
• As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
• Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

• We recruit, train, and retain the very best logistics and technical experts the world over.
• We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
• Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

S cope of

Position:

Assist Manager and Supervisor with all aspects of the Ocean Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

KEY RESPONSIBILTIES

Operations:

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Ensure accurate and timely client and vendors billing and data entry into our operating system.
• Interact with our customers in arranging their international export shipments, meeting customer service standards.
• Understand department process flow, constantly looking for areas to improve efficiency.
• Ensure all customers standard operating procedures are followed as per Customer SOP.
• Monitor shipment reports to ensure total customer satisfaction.

Support the Supervisor in the following areas:

• Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI's are met e.g. timely data entry
• Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with the team.

Business Development

• Assists department leadership with department growth through involvement in sales, transition and implementation, and retention programs.
• Understand and execute upon all mutually agreed upon customer expectations, metrics, procedures and instructions.
• Provides excellent internal and external customer service.
• Builds good relationships with customers.
• Supports local customer retention and development program efforts.

Employee Development

• In conjunction with department leadership, properly on-boards team members and ensures team members have clear expectations.
• Provides frequent feedback that is timely, accurate and honest.
• Participates in regular one-on ones and annual reviews for employees.
• Works with department leadership to create a team environment of continuous training and development.

Manages workload.

• Ensures employees complete 52 hours of relevant training each year and that required training is completed timely.
• Fosters a climate of compliance within the team, including company culture, internal policies and government regulations.
• Promotes employee engagement and team vision, commitment and trust.

Develops a #2.

Financial Excellence

Assist department leadership with analyzing financial transactions related to both revenue and cost for accuracy and timeliness.

Operational Excellence

• In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics tied to their service.
• Consistently meets department's operational standards, Develops a high level of operational proficiency in process, systems and tools.
• Works with team to achieve a high levels of consistency.

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Qualifications

Education and Experience:

• 2 years Ocean Export/Industry experience preferred
• Computer skills (Microsoft Word, Excel, Power Point)
• Ability to work under pressure
• Ability to adapt to changes
• High level of attention to detail
• Strong organizational skills
• Strong communication skills
• Process oriented
• Fluent in English

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus