Lead Retention Data Analyst

THE WORLD'S MOST ADVANCED VPN, AND A WHOLE LOT MORE.

We are looking for a Retention Data Lead to guide a small team of retention analysts (2–3 people). This role combines hands-on analytics with people leadership. You'll own retention data across our subscription business and shape how the company understands why users renew, engage, and churn.

• Our analysts work with SQL, BigQuery, dbt, Looker, and other modern tools to turn user data into actionable insights, dashboards, and predictive models.
• Your goal is to make retention data actionable across the company, unlock new models and analytical approaches, and drive improvements in retention rates and user engagement.
• Key qualities and behaviors of a successful leader at Nord Security https://nordsecurity.com/leadership

MAIN RESPONSIBILITIES

• Own the retention analytics strategy end-to-end, connecting user behavior, lifecycle impact, engagement drivers, and business outcomes into a single, decision-ready framework;
• Lead, mentor, and develop a team of analysts, balancing hands-on work with setting priorities and growing the team's capabilities;
• Support stakeholders across the company with analysis, dashboards, and reporting;
• Develop and review data models in dbt, dashboards in Looker, and analyses using SQL, BigQuery, and other tools;
• Analyze user behavior and build new models (churn prediction, cohort analysis, engagement scoring, LTV) that translate into actionable insights;
• Define, standardize, and monitor retention KPIs and metrics, embedding analytics into the decision-making process.

CORE REQUIREMENTS

• 4+ years of experience in data analytics and business insights, ideally with a focus on retention, product, or user analytics;
• Strong SQL and BigQuery skills, with experience in dbt and Looker (or similar BI tools);
• Experience mentoring or leading analysts;
• Proven ability to translate business needs into actionable insights;
• Strong communication skills and the ability to influence stakeholders.

NICE TO HAVE

• Experience in SaaS, subscription-based businesses, tech, or cybersecurity;
• Familiarity with experimentation practices and attribution models;
• Understanding of how AI and LLMs are shaping analytical practices;
• Knowledge of lifecycle or CRM platforms.

WHAT WE OFFER

• Sharpen your edge: training, mentorship, and room to grow — always.
• Take the time you need: extra vacation days, sick days, and time off when life calls.
• Get premium healthcare: private health insurance in Lithuania and Poland — fully covered.
• Protect your peace: enjoy free subscriptions to Calm, Headspace, and Mindletic, and our own resilience and mindfulness trainings.
• Own your fitness: in-house gyms, sport cards, online workouts, and personal guidance — on us.
• Pack your bags for workation: experience our company-wide trip abroad to the fullest.
• Work from anywhere: work from wherever keeps you in the zone.
• Celebrate your milestones: birthdays, weddings, and new family members — all deserve a gift.
• Parent with ease: children's summer camps and flexibility around the schedule — because parenting never pauses.
• Join the party: team building and company events people talk about for months.
• Unlock Cyber City: coffee bar, open gyms, kids' room, music room, massage chairs — our Vilnius HQ is yours to enjoy.

• Kindly refer to our Privacy Notice for Recruitment Candidates https://drive.google.com/file/d/1b2tV684_SYV1jQ4kuf91cnzrRBk3ef-5/view for comprehensive information regarding our data handling procedures throughout recruitment processes.
• We expect all candidates to provide accurate and complete information during the recruitment process.
• While limited use of AI tools to refine application materials is acceptable, candidates remain fully responsible for ensuring that their submissions reflect their own qualifications, skills, and experience.
• Any failure to do so may negatively affect participation in the recruitment process.
• If broader AI assistance is allowed for a particular role or stage, we'll let you know in advance.
• By submitting your application, you acknowledge that it may be processed using automated tools for evaluation purposes.
• As part of our recruitment process, we may use an AI-based application review tool to help assess applications based on skills and experience relevant to the role.
• This technology is used to support - not replace - human decision-making, and every application is ultimately reviewed by a recruiter.

If you would like more information about how AI is used in this process or wish to exercise your rights under applicable data privacy laws, please contact us at [email protected]. Should you prefer to opt out of the automated evaluation, please submit your application directly to [email protected].