Role details
Company Description
- Sutherland is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide.
- With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development.
Job Description
Key Responsibilities
- Provide technical support and assistance to customers through different communication channels.
- Troubleshoot and resolve technical issues efficiently.
- Identify customer needs and provide accurate solutions.
- Ensure a high level of customer satisfaction and professional service.
- Document customer interactions and technical issues accurately.
- Follow company procedures and quality standards.
- Escalate complex technical issues when required.
Qualifications
- English level B2 or above .
- Graduates and dropouts are welcome to apply.
- Maximum age: 40 years old .
- Willing to work on-site .
- Flexible with rotational shifts.
- Good communication and problem-solving skills.