Fraud Operations Associate

Why join us

• Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.
• By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.
• Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most.
• Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
• Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry.
• We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.
• We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

• Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform.
• We own credit, fraud, money movement, and payments, protecting our customers and our company.
• From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success.
• If you want to work at the heart of the business, Operations is where you belong.

Where you'll work

• This role will be based in our Vancouver office.
• We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home.
• We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday.
• As a perk, we also have up to four weeks per year of fully remote work!

What you'll do

• As a Fraud Operations Associate, you will be working with some of the industry's brightest minds to manage the operations aspects of fraud.
• Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers and work towards improving the business's ability to scale and make risk-based and customer-focused decisions.
• In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies.
• You will also be critical in containing fraud losses and improving operational efficiencies by contributing to the evolution of our AI tools, thus ensuring Brex scales safely and sustainably.
• As Brex scales, the pressure of fraud increases as well.

Responsibilities

Case Management:

• Own and work associate level queues that are assigned to the Fraud Operations team
• Develop and implement scalable operational processes for fraud management
• Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
• Achieve company-level goals around financial fraud losses

Case Escalations & Incident Handling

• Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
• Participating and helping in streamlining fraud operational workflows around transaction review and account investigations
• Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps

Project & Roadmap Ownership

• Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy
• Able to use AI tools to elevate & enhance queues and projects
• Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.

Requirements

• 3+ years of experience in a fraud, risk or related operations role
• 1+ year of experience leading projects or workstreams end to end
• Demonstrated ability to use data to investigate issues, spot trends, and support decisions
• Strong verbal and written communication skills, including with cross-functional partners
• Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities
• Ability to collaborate and work with a team on projects and process improvements.

Bonus points

• Familiarity with SQL or other data query tools
• People management or team lead experience
• Experience using AI tools to improve operational workflows
• Experience in fintech, payments, or banking industries

Compensation

• The expected salary range for this role is $76,800-$96,000 CAD.
• However, the starting base pay will depend on a number of factors, including the candidate's location, skills, experience, market demands, and internal pay parity.
• Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package
• Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.