Role details
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
- We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
- We've created over 200 unique inventions under several patents across AI and other critical technologies.
- Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.
- For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.
- We tailor proven and rapid formulas, to fit their unique DNA.
- We bring together human expertise and artificial intelligence to develop digital chemistry.
- This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Customer Service Consultants in this role get to:
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Maintains customer records by updating account information.
- Exemplary communication skills and customer-oriented approach
- Ability to present, persuade and communicate effectively
- Excellent knowledge of computer
Qualifications
Our most successful candidates will have:
- High school diploma or GED
- Japanese Speaking with Kanji writing skill
- Both native & non native are welcomed
- Non Native should have N1 or N2 certification
- Candidates with e commerce experience will be an advantage
- Candidates with English communication skill is welcomed but not mandatory
Additional Information
Work mode/day/time
- Mode: Work from Office (Level 1, Tower 6, Avenue 5, The Horizon, Bangsar South, Kuala Lumpur, Malaysia)
- Day: By rotation including weekends (5 working days, 2 days off)
- Time: 6am – 12pm operating hours shift (Will be having a few shifts in between, 40 working hours per week)