Role details
ABOUT THE JOB
In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.
- We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.
- Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.
- Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
- Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
- Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
YOUR KEY RESPONSIBILITIES
- Act as a trusted advisor for Lexroom https://www.lexroom.ai/'s customers in Italy, as well as Germany, France or Bulgaria, managing support requests across chat, email, calls, and proactively engaging with them to drive product adoption and satisfaction.
- Own the full resolution flow: triage, prioritize and resolve tickets, run regular check-ins and feedback sessions, and escalate complex cases to the right internal team.
- Act as the voice of the customer internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap.
WHAT YOU'LL BRING
- You are fluent in Italian and fluent in at least one of the following languages: German, Spanish, Bulgarian — native speaker preferred, C1/C2 welcome.
- You have fluent English: you're comfortable reading documentation and understanding spoken English.
- You have 0-2 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar).
- You are familiar with sales or customer support tools (Intercom, Notion, etc.), and you pick up new tools quickly.
- You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
- You're based in Milan or open to relocating (relocation support evaluated case by case).
- Bonus: You have a law degree (not mandatory but a plus).
WHAT SETS US APART
An Exceptional Team
- Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.
- You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
GROWTH THAT MATTERS
- We hire exceptional people to make a difference—and we give them space to lead.
- Your work will shape the future of legal technology and set new standards for the field.
- Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.
REWARDING YOUR CONTRIBUTION
We value excellence and share success:
- Annual Salary Range: €25,000 - €35,000 OTE
- Equity
BENEFITS
- Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
- Health Insurance: Comprehensive coverage to ensure peace of mind.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Performance Bonuses: Rewards tied directly to measurable results.
- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.