Account Management Lead (Card-Linked)

• At Joko, our mission is to we help consumers save time and money when shopping online or in-store.
• Founded in Paris, Joko is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). More than 7 million users already save money every day at 10,000+ merchants with Joko.

From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it.

• Having reached profitability in our core market, we're now scaling globally, with a strong focus on the US.
• It's still day 1, come build the future of shopping with us!

❤️ OUR B2B TEAM

• "Nothing stops them from getting the best deals for Joko users. The B2B team's mission is to develop and grow Joko's merchant network, and available offers."
• The B2B team is divided between our three business lines at Joko: Online, Card-Linked, and Gift Cards.

• For the Online team, Account Managers are in charge of growing and managing our portfolio of e-commerce partners, directly with e-merchants or through our relationship with affiliate marketing platforms.
• As for Card-Linked, our Sales team is in charge of signing Enterprise deals with top-tier retailers with physical stores, and Account Managers are in charge of growing long-lasting partnerships.
• Finally, for the Gift Cards team, Account Managers are in charge of growing and managing the portfolio of brands and retailers, through relations with providers and in direct relationships with merchants.

• Led by Nicolas, our CRO, we are a vibrant team full of energy!
• We work closely with other teams to give the best experience to our partners and build strong long-term relationships.
• We are a small but unstoppable squad that manages millions of euros in contracts thanks to our outstanding team members and a deep sense of camaraderie.
• We don't take ourselves too seriously and make sure that the journey is a blast!

🎯 WHAT YOU WILL DO

About the Card-Linked Team

• The Card-Linked team helps retailers acquire and retain customers by offering in-store offers to our 5M+ users, leveraging banking data to personalize each offer.
• We partner with around 100 top-tier French retailers (including Carrefour, Decathlon, Leroy Merlin, and Sephora) and have achieved 4× growth over the past three years.

About the Role

• As Account Management Lead (Card-Linked), you will play a pivotal role in driving the growth and success of our existing partnerships.
• You'll lead a team of three Account Managers (with the ambition to grow to six full-time hires), guiding them to deliver best-in-class results, identify new growth opportunities, and oversee key strategic projects that support our business objectives.
• You'll report to and work closely with the VP Card-Linked, collaborating cross-functionally with Marketing, Business Operations, Finance, Product, and Data teams to ensure strategic alignment and sustained growth.

To achieve this, you will:

• Team leadership: hire, train, and develop a high-performing Account Management team. You will set clear goals, provide ongoing coaching, and foster a culture of accountability, collaboration, and excellence.
• Commercial excellence: support your team by taking part in key negotiations with our top partners; build strong and long-lasting relationships with our partners (CMOs and senior marketing stakeholders across retail and e-commerce).
• Performance tracking: define and own the team's revenue targets and OKRs. Partner with the VP Card-Linked to build quarterly plans and collaborate with internal teams (marketing, product, ops, data) to drive execution.
• Revenue operations: ensure we have all the right processes in place (revenue forecasts, CRM management, etc.) to keep growing with the right fundamentals; optimize cashed-in revenue. Work closely with Business Operations and Finance teams to develop and implement these processes.
• Strategic projects: lead cross-functional initiatives to improve our partner value proposition, pricing models, and internal efficiency.

👀 WHO WE'RE LOOKING FOR

• Preferred experience: at least 6-8 years of experience in business roles (client-facing roles in a startup or in the tech industry, in finance or in consulting), preferably in Sales or Account Management.
• Education: You have graduated from a top-tier business or engineering school.
• Entrepreneurial Spirit: A passion for starting from scratch, embracing challenges, being hands-on, ambitious, and an effective problem-solver.
• Independence: Capable of autonomous project management from inception to completion, setting and exceeding high standards, and ensuring project success.
• Business sense: A keen ability to quickly grasp people's needs, surpass goals, and close deals.
• Analytical skills: You love analyzing data and making informed decisions.
• Energy: You thrive on connecting with new people. Your strength lies in active listening and crafting solutions to tackle challenges.
• Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders.
• Mindset: You like challenges, you welcome feedback and you love constantly learning and getting better. You have a strong capacity for adaptation, organization, and autonomy. You always go the extra mile.
• Languages: You are fluent in French and English, written and spoken.
• Managerial experience is a strong plus.
• Knowledge of the media & adtech ecosystem is a plus.
• This role is based in Paris.

💎 OUR PERKS

(Some of the benefits listed below are available to full-time positions only)

At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:

• Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
• Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year.

On top of that, we offer plenty of perks:

• 💸 Top-market compensation
• 📈 Equity for everyone with the chance to own a piece of what you build
• 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills
• 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings
• 💪 Contribution to your ClassPass subscription
• 🍼 8-week leave paid 100% for the second parent
• …and much more, check the full list here https://notion.so/joko/20f4ead2bfc54137b9d805bd9abbb758?pvs=4&v=e2baac50c1844149a219895e0d1c2912!

🤝 OUR HIRING PROCESS

• Intro call: Quick screening with the Hiring Manager or the Talent team.
• Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you'd join, or colleagues from other teams).
• Step 2 – Role-specific assessments
• For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design).
• For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool).
• Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder.
• References: Up to 3 calls with former colleagues or managers.

☕ You may also be invited for coffee with team members to get a feel for our culture.