Relationship Manager

Why join us

• Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.
• By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.
• Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most.
• Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
• Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry.
• We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.
• We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

• The GTM team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line.
• We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers.
• Our winning culture recognizes big team wins and celebrates individual accomplishments.
• We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team.

What you'll do

• As a Relationship Manager for our Startups team, you play a pivotal role in the success and satisfaction of our existing Startup clients by providing the necessary resources, guidance and support.
• This role requires excellent communication and interpersonal skills, a deep knowledge of Brex products, an understanding of the startup ecosystem and a passion for helping entrepreneurs and finance leaders achieve their goals.

Where you'll work

• This role will be based in our San Francisco office.
• We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home.
• We currently require a minimum of three coordinated days in the office per week: Monday, Wednesday and Thursday.
• As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Manage a portfolio of approximately 200 companies (Seed through Series B+), serving as the primary point of contact for founders, CFOs, and Chiefs of Staff.
• Maintain deep awareness of each client's financial health, funding status, and growth trajectory to identify and address opportunities proactively.
• Uphold operational excellence through rigorous Salesforce hygiene and proficiency in tools such as Vitally, Gong, Scratchpad, HEX, Looker and LogRocket.
• Drive Net Revenue Retention (NRR) through the proactive expansion of products, including credit card utilization, growing banking deposits, adoption of bill pay, invoicing and travel products.
• Lead deposit acquisition by capturing fresh capital during financing rounds through the strategic positioning of Brex's banking and treasury solutions.
• Execute competitive defense strategies to protect your book of business, cultivating relationships built on trust rather than simple cash incentives.
• Partner through strategic collaboration with cross-functional teams to deliver optimal solutions, products, and services to our clients.
• Prioritize field engagement by targeting in-person interactions with customers by having in-person meetings and touch points.
• Manage event curation by hosting at least one monthly client event, such as intimate dinners, workout sessions, or other curated experiences.

Requirements

• 4+ years of experience in relationship management, account management, sales, partnerships, or a similar role, preferably within the startup or finance ecosystem or saas or banking industry.
• Consistent record of exceeding quota and delivering top performance in competitive sales environments.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Proactive and results-oriented mindset, with the ability to work independently and as a part of a team.
• Strong organizational and project management skills, with the ability to multitask and prioritize effectively.
• Ability to analyze data and metrics to drive informed decisions and strategies.
• Strong understanding of the startup ecosystem.

Compensation

• The expected OTE range for this role is $181,000 - $226,000.
• The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity.
• The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.
• Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.