Role details
In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.
- We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.
- Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.
- Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
- Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
- Deliver Meaningful Results: Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently.
YOUR KEY RESPONSIBILITIES
Ownership of the Lexroom CS Academy: across our teams (SMB, Mid Market, Enterprise) and geographies design and run recurring training programs (onboarding, ramp-up, advanced training), defining goals, content, schedule, and success metrics.
WHAT YOU'LL DO
- New hire onboarding: Own the full onboarding experience from the first week onboarding to the first 2 months ramp-up for all new CS hires, coordinating agendas, materials, internal speakers, and practical exercises for all our markets.
- Hands-on training: Personally deliver training modules (clients onboarding, sales/expansion methodology, discovery, demos, objection handling, negotiation, pipeline management) with role-plays, call coaching, and structured feedback.
- Customers Education: Creates content that the client uses to learn independently (not team-based training) in cooperation with the Legal Engineering team.
- Training content upkeep: Keep playbooks, scripts, templates, and Academy materials up to date with product, market, and team performance; turn internal success stories (calls, emails, sequences, complex deals) into reusable training assets.
- Execution with managers: Partner closely with CS Managers and CSMs/AMs to ensure training is applied in real scenarios, calls, and negotiations.
- Global collaboration: Align the Academy with global initiatives and export Italian best practices to new international markets.
WHAT WE'RE LOOKING FOR
- 2+ years of experience in CS Enablement, Sales Enablement, or Commercial Coaching within a fast-paced B2B (ideally in SaaS, tech, or consulting environment).
- Strong PMO mindset: able to turn needs into structured plans, align stakeholders, manage timelines, deliver results, and measure impact.
- Comfortable both presenting publicly (training, workshops, role-plays) and working in detail on processes, content, and metrics.
- Excellent communication, problem-solving, and collaboration skills in cross-functional teams.
- Highly hands-on and execution-driven: you don't just design programs - you join calls, analyze numbers, and iterate fast.
- Languages: Full professional fluency in both Italian and English (written and spoken).
WHAT SETS US APART
An Exceptional Team
- Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.
- You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
Growth that Matters
- We hire exceptional people to make a difference - and we give them space to lead.
- Your work will shape the future of legal technology and set new standards for the field.
- Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.
REWARDING YOUR CONTRIBUTION
- Competitive Compensation: €45,000 – €65,000 gross annual base salary + stock options (ESOP) package.
BENEFITS
- Hybrid Work: Split your time between working from home and collaborating in our Milan HQ at least three days a week, with flexibility.
- Health Insurance: Comprehensive coverage to ensure peace of mind.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.
We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.