Role details
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the role
- We're looking for a Staff Product Manager to help shape the next generation of Affirm's Comms Plat.
- The opportunity spans two connected areas: (1) Modernizing the platform that powers critical transactional communications across channels; (2) Building shared capabilities that help Affirm create a more coordinated experience across marketing and transactional comms.
- Together, this work will simplify how teams build and manage communications, strengthen the reliability and scalability of our systems, and help us deliver more relevant and consistent customer experiences.
- You'll partner closely with Engineering and teams across Product, Marketing, Ops, Design, Analytics, and Legal and Compliance to set product direction and turn it into capabilities teams can successfully adopt.
- You'll navigate complex technical and business tradeoffs, balance near-term needs with longer-term platform investments, and help determine where Affirm should build capabilities directly versus work with third-party partners.
What you'll do
- Set product strategy and roadmap for Comms Plat, connecting customer needs, business priorities, and technical opportunities.
- Help modernize Affirm's comms infrastructure and build shared capabilities that support more consistent experiences across transactional and marketing comms.
- Lead complex platform initiatives from strategy through launch and adoption, working closely with Engineering and cross-functional partners.
- Build strong relationships across Affirm so communications needs for new products, markets, and customer journeys are understood early and reflected in platform plans.
- Shape channel, platform, and partner strategy, including thoughtful build-versus-buy decisions across the communications ecosystem.
- Make clear tradeoffs across customer experience, reliability, scalability, cost, regulatory requirements, and speed.
- Define meaningful measures of success and use customer, product, operational, and business signals to guide priorities and investment.
What we look for
- 8+ years of product management experience, or equivalent experience, with a track record of leading complex products or platforms.
- Experience building platform or other technically complex products. Comms or messaging experience is helpful, but not required.
- Strong product judgment and the ability to turn complex, ambiguous problems into a clear strategy and actionable roadmap.
- Technical fluency and comfort partnering deeply with Engineering on architecture, reliability, scalability, and platform tradeoffs.
- A track record of taking products beyond launch and driving adoption across multiple teams or customer groups.
- Strong cross-functional influence and the ability to build alignment across teams with different priorities and constraints.
- Strong analytical and business judgment, including the ability to weigh customer impact, operating complexity, cost, and risk when making decisions.
- Clear written and verbal communication skills, with the ability to make complex topics understandable and bring stakeholders along in the decision-making process.
- A customer-first mindset and the ability to stay focused on the experience the platform ultimately creates, even when working deep in infrastructure.
- Comfort operating with ambiguity, using judgment and available information to move work forward while adapting as you learn.
This is a remote-first position based in the UK with the option to work from our London office for candidates who prefer an office environment.
Compensation & Benefits
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure based on a variety of factors, including location, experience, and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness, and tech spending, and benefits including 100% subsidized medical coverage, dental, and vision for you and your dependents. In addition, employees may be eligible for equity rewards offered by Affirm Holdings, Inc.
#LI-Remote
Remote-first with flexibility built in
- Affirm is proud to be a remote-first company.
- Most roles can be done from almost anywhere within the country of employment.
- Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work.
- All new hires will be invited to attend an in-person onboarding experience.
Benefits
designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
- Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
- Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
- Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
- Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
- We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help.
- For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
- By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.