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Senior Customer Success Manager

MongoDB

Chicago

$97,000 - $190,000 a year

Senior

On-siteCustomer support

Source checked 10 hours ago.

Posted 3 days ago.

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Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their investment.

We're looking to speak with candidates based in Chicago for our hybrid working model.

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB.
You'll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals.
You'll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact.
You'll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

Key Responsibilities

Customer Advisory

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