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Hotel Experience Manager (all genders)

Hrs

Cologne Office

€45,000 - €50,000 a year

Mid

RemoteCustomer support

Source checked 3 hours ago.

Posted 28 days ago.

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ABOUT HRS

HRS is the global leader in business travel intelligence. Our AI-native Copilot and Connect Platform transforms fragmented travel, payment, and compliance data into real-time decisions — saving enterprises millions and giving CFOs, procurement teams, and travel managers the control they need.

1B+ Business travel transactions processed annually
3,500+ Enterprise clients across 55 countries
35+ Years building the global travel ecosystem
AI-native Copilot & Connect Platform — built for enterprise scale

BUSINESS UNIT

Within our STAY Unit, the Hotel Success Management team is responsible for the operational delivery of HRS's hotel partnerships.
Hotel Experience Management handles both inbound and outbound activities to enable the HRS 5S Framework and drive hotel performance.

While the team covers inbound support requests from all hotel partners, most outbound activity is focused on strategically relevant hotels — acting as consultants who understand the required performance indicators, enable the 5S Framework for our customers, and manage hygiene factors such as hotel status, content, and general support.

MISSION & IMPACT

Mission

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