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Director, Trust & Safety

Lyft

New York, NY; San Francisco, CA

$203,000 - $253,750 a year

Executive

On-site

Source checked 6 hours ago.

Posted 23 days ago.

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At Lyft, our purpose is to serve and connect.
We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Safety is fundamental to the Lyft experience and to the trust riders, drivers, and our broader communities place in our platform.
Lyft's Safety and Customer Care team works through product, technology, data, policy, and operations to prevent harm before it happens, respond compassionately when it does, and continuously learn from every incident in efforts to make Lyft the safest way to get around.
We are looking for an experienced safety leader with deep Trust & Safety experience to help turn Lyft's Trust & Safety strategy into impact at scale, with the final shape of this role informed by the strengths of the leader we bring on.
This is a highly visible leadership role within Lyft's Safety & Customer Care organization.
You will report to the Senior Director and General Manager of Trust & Safety and sit on the Trust & Safety leadership team.
You will additionally partner deeply with Product, Engineering, Data Science, Research & Design, Legal, Compliance, Risk, Communications, Finance, and other teams across Lyft.
The ideal candidate is an exceptional operator and people leader with Trust & Safety expertise, strong strategic judgment, and a track record of leading complex, high-stakes Trust & Safety organizations at scale.
You can move fluidly between setting strategy with senior executives, developing leaders, overseeing large global operations and budgets, and diving into an emerging safety issue when the situation demands it.

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