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Software Engineer, Support Foundations

Chime

San Francisco, CA, USA

$133,000 - $184,000 a year

Mid

Software engineering

Source checked 7 hours ago.

Posted 7 days ago.

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About the Role

The Support Foundations team builds the infrastructure that powers every support interaction a Chime member has.
That includes the automated phone system members call when they need help, the in-app chatbot that answers questions instantly, live chat with human agents, and the data and routing systems that make it all work reliably.
Our mission is to give members a personalized, automated, and always-available support experience. We measure success by how members rate their support interactions — so when our systems work well, members feel it directly.

Right now, we're rebuilding this platform from the ground up. We're modernizing our contact center infrastructure, shipping AI-powered features like automated conversation summarization and intelligent self-service, and establishing the data foundations that improves routing accuracy and support quality at scale.

We work closely with Product, Conversational Design, and Operations teams to shape what the future of member support looks like.

What you'll work on

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