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Senior Manager, Global Premier Support

Databricks

Mountain View, California; Plano, Texas; San Francisco, California

$200,000 - $275,000 a year

Senior

On-siteCustomer support

Source checked 11 hours ago.

Posted 4 days ago.

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CSQ227R21

As a leader within the Premier Support team at Databricks, you'll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks' enterprise customers.

You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.

The impact you will have:

Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE)
Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.
Contribute to program enhancements and offerings tailored to evolving customer needs
Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction
Conduct internal and external Support Experience QBRs

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