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Group Product Manager, Customer Engagement & Experience

Coinbase

Remote - USA

$243,865 - $286,900 a year

MidRemoteProduct

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Ready to do the most impactful work of your career?
At Coinbase , we are uncompromising on our mission to increase economic freedom.
The bar is high, the environment is intense, and we like it that way.
This isn't a place for complacency, it's a place to be pushed past your perceived limits.
If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here.
Coinbase is a remote-first, but not remote-only company.
Expect to get together quarterly for intense in-person working sessions called "surges." Learn more about working at Coinbase .
We're hiring a Group Product Manager to lead the Customer Engagement & Experience (CEE) product team within our EE organization, which defines and builds Coinbase's retail customer support experiences.
You'll own the full support ecosystem serving over 100 million customers worldwide, from AI-powered self-service and automation to the Concierge program for our highest-value customers, and the social support strategy that meets customers where they are.

You'll lead a team of product managers, technical program managers, and designers to deliver a cohesive experience that balances automation with human support, with the ambition to automate more than 90% of customer contacts while maximizing quality across every support surface and interaction.

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