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Senior Staff Software Engineer, AI-Native Engineering - Flow

ServiceNow

Waltham, Massachusetts, United States

$171,900 - $300,800 a year

SeniorSoftware engineering

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Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.

She cried tears of joy.

That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work.
Today, ServiceNow is the AI control tower for business reinvention.
Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together.
And we're just getting started.
Join us to put AI to work for people.

Job Description

About Team

Flow by ServiceNow is a standalone conversational AI service desk, with its own product and its own codebase.
Employees ask for help wherever they already work — Slack, Microsoft Teams, email, or the browser.
Flow answers from connected knowledge, handles the request, and runs automations the team publishes.
AI is how the product works, and a person stays in control when the action is sensitive.

Flow is a new company inside ServiceNow, reimagining every function from first principles. We hire builders with agency and curiosity who use AI as the default way to design, review, and operate. They challenge inherited ways of working and treat their work as craft.

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