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Supervisor, Hotels

Airbnb

United States

$92,000 - $108,000 a year

Mid

RemoteCustomer support

Source checked 7 hours ago.

Posted 2 days ago.

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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

On the Hotels CX team at Airbnb, we support the guests who book with HotelTonight and the hotels who host them on HotelTonight and Airbnb.
Hotels are a growing part of what Airbnb offers travelers, and it's an area the company is investing in heavily right now, which means this team's work sits at the center of how that experience takes hold.
Every guest we take care of and every hotel partner we support well shapes how hotels grow on Airbnb.

The Difference You Will Make:

As a Hotels CX Supervisor, you'll coach, motivate, and manage a team of Hotel Specialists and Team Specialists, making sure they have what they need to serve our guests and our hotel partners exceptionally.
You'll work closely with Hotels CX leadership to evaluate and manage team performance and quality, and to execute the processes and policies that deliver a seamless experience.

A Typical Day:

Builds and Nurtures Team Engagement and Well Being

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