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Lead, Candidate Experience

MongoDB

Austin; New York City; United States

$53,000 - $105,000 a year

SeniorOn-siteHR and recruiting

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MongoDB is looking for a thoughtful, operationally strong leader to elevate the candidate experience across North America and deliver global candidate-experience programs.
In this role, you will lead regional service operations while owning the planning and execution of assigned programs that improve the candidate journey.

You will report to the Manager, Candidate Experience, and work closely with regional colleagues, recruiters, hiring teams, and cross-functional partners.You will turn priorities into clear plans, keep work moving across teams and time zones, identify risks early, and share progress and recommendations with Recruiting leadership.

The right person brings a candidate-first mindset, sound operational judgment, and the ability to create structure in a fast-moving environment.
This role can be based out of our New York City or Austin offices, or remotely in the NORAM region.

What You'll Do

Lead candidate-experience operations

Lead and develop the North America Candidate Experience team, setting expectations, coaching, and managing performance and workload, while overseeing day-to-day operations (interview scheduling, offer and requisition approvals, ticket support, escalations) and partnering with Recruiting, Recruiting Operations, and global colleagues.

Own global candidate-experience program delivery

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