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Principal Software Engineer

ServiceNow

Santa Clara, CALIFORNIA, United States

$221,200 - $387,100 a year

Senior

Software engineering

Source checked 3 hours ago.

Posted 11 days ago.

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Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.

She cried tears of joy.

That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work.
Today, ServiceNow is the AI control tower for business reinvention.
Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together.
And we're just getting started.
Join us to put AI to work for people.

Job Description

The Role

As a Principal Engineer in HRSD, you set the technical direction for model-driven capability across the HR domain, the agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's behalf.

Your unit of ownership is the architecture, standards, and evaluation infrastructure that let multiple teams ship those experiences safely — not a single feature set.
This is not an ML research role; you do not train foundation models.
It is also distinct from traditional full-stack staff work, where systems follow deterministic logic.

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